Customer service representative - Heredia

Cognizant; Bijnor; On-site; INR 350,000 - 520,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a dedicated Policy Servicing professional with 1 to 3 years of experience. The role emphasizes MS Office proficiency and a strong grasp of Life and Annuities Insurance.

This is an office-based position with day shifts and requires schedule flexibility within 7 AM - 7:00 PM CR time, including handling inbound calls. Responsibilities include processing servicing requests, maintaining records, and collaborating with internal teams to resolve

Qualifications

• Must have strong MS Office skills (Word, Excel, PowerPoint) for data handling and reporting.
• Good understanding of Life and Annuities Insurance concepts, policy structures and regulatory requirements.
• Excellent communication and interpersonal skills to interact with clients and team members.
• Strong attention to detail and organizational skills to manage multiple tasks and deadlines.
• Demonstrated problem-solving abilities to address policy-related issues effectively.
• Proactive learner with ability to adapt to new processes and technologies.
• Customer-focused mindset to ensure high levels of service quality.

Responsibilities

• Process and manage policy servicing requests with accuracy and efficiency to ensure customer satisfaction.
• Maintain and update policyholder records in compliance with company standards and regulatory requirements.
• Collaborate with internal teams to resolve policy-related queries and discrepancies in a timely manner.
• Utilize MS Office tools to prepare analyze and present policy data and reports for internal and external stakeholders.
• Ensure adherence to established workflows and procedures to maintain operational excellence.
• Provide support in policy amendments endorsements and cancellations while ensuring compliance with Life and Annuities Insurance guidelines.
• Communicate effectively with clients and stakeholders to address policy-related concerns and provide clear resolutions.
• Conduct regular audits of policy data to ensure accuracy and identify areas for process improvement.
• Assist in the development and implementation of best practices for policy servicing operations.
• Stay updated on industry trends and regulatory changes in Life and Annuities Insurance to ensure compliance and relevance.
• Participate in training sessions and workshops to enhance domain knowledge and technical skills.
• Contribute to team meetings and discussions to share insights and improve overall service quality.
• Support the companys mission to deliver exceptional service positively impacting customers and society.

Skills

Communication skills

Attention to detail

Organizational skills

Problem solving

Customer focus

Team collaboration

Proactive learning

Tools

MS Office (Word Excel PowerPoint)

Job description

Job Summary

We are seeking a dedicated professional for the role of Policy Servicing with 1 to 3 years of experience. The ideal candidate will have expertise in MS Office and a strong understanding of Life and Annuities Insurance. This is a work-from-office role with day shifts offering an opportunity to contribute to critical policy servicing operations. This job requires schedule flexibility for working schedules within 7 AM - 7:00 PM CR time and previous experience with inbound calls.

Responsibilities

• Process and manage policy servicing requests with accuracy and efficiency to ensure customer satisfaction.
• Maintain and update policyholder records in compliance with company standards and regulatory requirements.
• Collaborate with internal teams to resolve policy-related queries and discrepancies in a timely manner.
• Utilize MS Office tools to prepare analyze and present policy data and reports for internal and external stakeholders.
• Ensure adherence to established workflows and procedures to maintain operational excellence.
• Provide support in policy amendments endorsements and cancellations while ensuring compliance with Life and Annuities Insurance guidelines.
• Communicate effectively with clients and stakeholders to address policy-related concerns and provide clear resolutions.
• Conduct regular audits of policy data to ensure accuracy and identify areas for process improvement.
• Assist in the development and implementation of best practices for policy servicing operations.
• Stay updated on industry trends and regulatory changes in Life and Annuities Insurance to ensure compliance and relevance.
• Participate in training sessions and workshops to enhance domain knowledge and technical skills.
• Contribute to team meetings and discussions to share insights and improve overall service quality.
• Support the companys mission to deliver exceptional service positively impacting customers and society.

Qualifications

• Demonstrate proficiency in MS Office tools including Word Excel and PowerPoint to manage and present data effectively.

• Possess a strong understanding of Life and Annuities Insurance including policy structures terms and regulatory requirements.
• Exhibit excellent communication and interpersonal skills to interact with clients and team members professionally.
• Showcase attention to detail and organizational skills to manage multiple tasks and meet deadlines.
• Display problem-solving abilities to address policy-related issues and provide effective solutions.
• Have a proactive approach to learning and adapting to new processes and technologies.
• Bring a customer-focused mindset to ensure high levels of satisfaction and trust in service delivery.