Customer Service Representative

Caldic APAC; Mumbai; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Global career growth

Inclusive workplace

Projects across industries

Job summary

Caldic is seeking a Customer Service Representative to manage order processing, customer inquiries, and timely payment follow-ups from its Mumbai operations. The role requires coordination with Sales, Warehouse, and Logistics teams to ensure accurate order fulfillment and customer satisfaction.

The ideal candidate will have a Bachelor’s degree, 3–5 years in chemical distribution, and strong English, MS Office, and ERP system skills.

Qualifications

• Bachelor’s degree required.
• 3–5 years of experience in chemical distribution or similar industry.
• Fluency in spoken and written English.
• Strong MS Office skills.
• Knowledge of JD Edwards or Oracle ERP is required.
• Strong analytical and problem-solving abilities.
• Strong communication and collaboration skills.

Responsibilities

• Process sales orders.
• Attend to customer orders, enquiries and complaints.
• Send payment reminders and follow up for payments.
• Inform dispatch details and track delivery of orders.
• Coordinate with customers for fresh orders & sales support follow up.
• Prepare Proforma Invoice.
• Gather information to create Customer master.
• Collect documents like Certificate of Analysis / MSDS.
• Coordinate with Sales Team, Warehouse and Logistics Manager, and Assisting Business Manager.

Skills

English fluency

MS Office

Analytical skills

Communication skills

Education

Bachelor’s degree

Tools

JD Edwards / Oracle

Job description

Job Details

Job Title: Customer Service Representative / Customer Support

Location: Mahalaxmi, Mumbai

Work Arrangement: onsite

Key Responsibilities

• Processing sales orders,
• Attend to customer orders, enquiries and complaints.
• Sending Payment reminders and following up for payments.
• Informing dispatch details of the order and keep a track of delivery
• Co-ordinating with customers for fresh orders & sales support follow up.
• Preparing Proforma Invoice
• Gathering appropriate information from customers to create Customer master
• Collecting documents like Certificate of Analysis / MSDS
• Working in co-ordination with the Sales Team, Warehouse and Logistics Manager, Assisting Business Manager

Skills

• Bachelor’s degree
• Minimum 3-5 years of similar working experiences / worked in chemical distribution industry
• Fluency in spoken and written English.
• Possess strong MS Office skills.
• Knowledge of JD Edward’s or Oracle application software is must.
• Strong analytical and problem-solving skills.
• Strong communication and collaboration abilities.

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We Offer

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

Location: Mumbai, MH, IN, 400034

City: Mumbai

Country/Region: IN