Customer Service Representative

Kotak Life; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Life in Mumbai is seeking an Assistant Manager / Deputy Manager with 2+ years of outbound calling experience to revive existing insurance policies and secure premium payments. The role focuses on delivering accurate product information and maintaining high service standards.

The candidate will be responsible for meeting targets, ensuring customer delight, and adhering to information security and quality processes within a professional, process-driven environment.

Qualifications

• Graduate with 2+ years of outbound calling experience.
• Experience in revival of existing policies and premium collection.
• Ability to meet targets and provide accurate product information.

Responsibilities

• Make outbound calls to revive existing policies and collect outstanding premiums.
• Provide complete and accurate information about the product to customers upon request.
• Ensure customer delight and consistent service, including successful premium receipts.
• Adhere to information security guidelines and quality processes.

Skills

Outbound calling

Target achievement

Customer service

Information security

Education

Graduate

Job description

Designation: Assistant Manager / Deputy Manager

Experience: 2 years + in outbound calling

Education: Graduate

Responsibilities

• Meet targets on Revival business, productivity and quality
• Make Outbound call to customers to revive the existing insurance policy by connecting with the customer to pay the outstanding premium
• Provide complete and correct information on the product purchased by the customer, if asked by the customer
• Ensure customer “delight” and consistent service experience, including successful receipt of customer premium payment
• Adherence to Information security guidelines & quality process norms

Desired profile

• Maintain a professional behavior with the customer throughout the Revival calling process