Customer Service Representative

Pahal Financial Services; Butibori, Bhandara, Satara; Hybrid; INR 250,000 - 420,000; Full time

Job summary

Pahal Financial Services in Nagpur region seeks a field-based Credit Officer to drive market surveys and client acquisition for microfinance products. You will form Joint Liability Groups (JLGs) or Self-Help Groups (SHGs) with eligible members and promote loan services to low-income households and women entrepreneurs.

You will oversee loan sourcing, pre-disbursement processing, CPV visits, KYC collection, and accurate loan applications while conducting CGT trainings, arranging early-morning

Responsibilities

• Market Survey & Client Acquisition: Conduct field and village surveys to identify new operational areas based on local demographics.
• Loan Sourcing & Pre-Disbursement Processing: Organize CGT sessions to educate clients on loan terms, interest rates, and repayment ethics; CPV visits for eligibility; collect KYC documents and complete loan applications.
• Center Meetings & Collections: Conduct early morning center meetings; collect EMI installments; ensure 100% cash collection and daily deposits at base branch.
• Portfolio Quality & Risk Management: Maintain zero-delinquency standards; conduct follow-ups with overdue borrowers; adhere to RBI guidelines and internal code-of-conduct norms.

Job description

Job Locations

Nagpur ,Butibori,Sakoli,Bhiwapur, Aurangabad, Bhandra, Mul, Washim, Risod, Latur, Ranjangaon, Kannad Koregaon Patan, Vaduj,Islampur, Kavthemahakal

Role & responsibilities

1. Market Survey & Client Acquisition

• Conduct field and village surveys to identify new operational areas based on local demographics. [1]
• Promote microfinance loan products to eligible low-income households and women entrepreneurs. [1, 2]
• Form and cultivate Joint Liability Groups (JLGs) or Self-Help Groups (SHGs) consisting of credit-worthy members. [1, 2]

2. Loan Sourcing & Pre-Disbursement Processing

• Organize Continuous Group Training (CGT) sessions to educate clients on loan terms, interest rates, and repayment ethics. [1]
• Conduct Client Point Verification (CPV) via mandatory household and business visits to evaluate cash flow and eligibility. [1, 2]
• Collect authentic KYC documents (Aadhaar, Voter ID, etc.) and complete error-free loan applications. [1]

3. Center Meetings & Collections

• Conduct mandatory early morning Center Meetings according to strict schedules. [1]
• Collect routine EMI installments directly from group leaders or members during meetings. [1]
• Maintain 100% accuracy in cash collection and deposit the total funds at the base branch daily before deadline times. [1]

4. Portfolio Quality & Risk Management

• Maintain zero-delinquency standards by monitoring regular loan repayment track records.
• Conduct follow-up visits with overdue or defaulting borrowers using ethical recovery practices.
• Adhere strictly to RBI guidelines and internal code-of-conduct norms to eliminate customer over-indebtedness