Customer Service Representative

Whitefield Careers; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Whitefield Careers is seeking an energetic Customer Service Executive/Senior Executive to help deliver exceptional customer experiences for our banking services. The role focuses on managing customer relationships, retention, and driving service delivery in a banking context.

Strong English communication and problem-solving skills are essential, with proficiency in MS Office. Inbound/outbound call experience is preferred; banking knowledge is advantageous but not mandatory for the right

Qualifications

• Must have BPO experience in Inbound & Outbound process (Voice).
• Proven ability to drive the Customer Service process from plan to close.
• Good command over spoken and written English.
• Strength in problem solving, issue-resolution, deadline-driven work, attention to detail, and multitasking.

Responsibilities

• Manage customer relationship and retention.
• Provide visibility into the customer service pipeline at every stage of development.
• Understand our ideal customers and how they relate to our products.
• Building rapport with customers to provide them a good experience.
• Promoting the organization and products.
• Be goal-oriented with numbers-driven analytical mindset.

Skills

Customer service

BPO experience

Inbound & outbound

English communication

MS Office

Banking domain knowledge

Tools

MS Office

Job description

We are looking for an energetic Customer Service Executive / Senior Executive to

help us meet Service Delivery requirements. This role is integral to our growth and

requires continuous hustling to deliver customer experience for services offered.

The role needs apt understanding of financial products and banking domain for a

superlative performance. However, this requirement is not binding for a deserving

and motivated candidate.

Role Description:

Manage customer relationship and retention

Provide full visibility into the Customer service pipeline at every stage of

development.

Understand our ideal customers and how they relate to our products.

Building rapport with customer to provide them good experience.

Promoting the organization and products.

Goal Oriented, numbers driven analytical mind.

Knowledge of banking and financial industry preferred.

Role Requirement:

Must have BPO experience in Inbound & Outbound process (Voice)

Proven ability to drive the Customer Service process from plan to close.

Good command over spoken and written English.

Strength in problem solving, issue-resolution, ability to work in a deadline-

driven work environment, attention to detail, and ability to multitask.

Good understanding of reporting and MS office tools