Customer Service Rep III

The Manitowoc Company; Maharashtra; On-site; INR 300,000 - 600,000; Full time

Job summary

The Manitowoc Company in Maharashtra, India is seeking a proactive Spare Parts Customer Support specialist to handle dealer inquiries, prepare quotations, and provide technical clarifications on spare parts and recommended parts lists. You will coordinate with sales, production, logistics and finance to fulfill orders, manage stock, monitor delivery schedules, and support service teams with required parts.

The role involves backlog management, warranty registrations, demand forecasting from

Qualifications

• Experience in customer support for spare parts is preferred.
• Ability to interpret equipment details and part numbers.
• Strong coordination with internal departments (sales, production, logistics, finance).

Responsibilities

• Handle customer inquiries related to spare parts via phone/email.
• Provide technical clarifications regarding spare parts and recommended spare parts list.
• Process complaints regarding spare parts orders.
• Identify customer requirements by interpreting equipment details and part numbers.
• Serve as main contact for dealers regarding orders, pricing, stock availability and delivery schedules.
• Provide technical support to dealers.
• Coordinate with internal departments for order execution and issue resolution.
• Prepare periodic reports on dealer performance, order trends and sales targets.
• Backlog management on a weekly basis.
• Warranty registration in GWX Portal.
• Forecast demand for spare parts based on historical data.
• Maintain crane care inventory and safety stock.
• Coordinate with external teams for procurement, delivery schedules & pricing.
• Arrange warranty parts on emergencies.
• Support service team members.
• Collaborate with service and maintenance teams to identify required parts.

Job description

• Handle customer inquiries related to spare parts via phone/email.
• Technical clarification regarding spares parts/recommended spare parts list.
• Processing of complaints regarding spare parts orders.
• Identify customer requirements by interpreting equipment details, part number via manual page.
• Serve as main point of contact for dealer regarding orders, pricing, stock availability and delivery schedule.
• Technical supports to the dealers.
• Coordinate with internal department such as sales, production, Logistics, finance for order execution and issue resolution.
• Prepare periodic reports on dealer performance, order trends and sales targets.

Job Description

Customer Support

• Prepare the spare parts quotation
• Handle customer inquiries related to spare parts via phone/email.
• Technical clarification regarding spares parts/recommended spare parts list.
• Processing of complaints regarding spare parts orders.
• Identify customer requirements by interpreting equipment details, part number via manual page.

Dealer Support

• Serve as main point of contact for dealer regarding orders, pricing, stock availability and delivery schedule.
• Technical supports to the dealers.
• Coordinate with internal department such as sales, production, Logistics, finance for order execution and issue resolution.
• Prepare periodic reports on dealer performance, order trends and sales targets.

Back Support

• Working on Backlog on weekly basis.
• Warranty Registration in GWX Portal.
• Forecast demand for spare parts based on historical data.
• Maintaining Crane Care Inventory and safety stock.
• Part Extension within intercompany or locally.
• Sales Report, Revenue, and Profit margins on Weekly basis.
• Coordinate with external teams for procurement, delivery schedules & Pricing.

Service Support

• Arranging the Warranty Parts on emergency.
• Support to Service team members.
• Collaborate with service and maintenance team to identify required parts.