Customer Service & Operations Analyst - Anti-Money Laundering

Royal Bank of Scotland; Gurugram District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Royal Bank of Scotland in Gurugram is seeking a senior AML Customer Service & Operations Analyst to investigate queries, authorise and review transactions, and support AML processes. You will contribute to procedural improvements and share knowledge within a collaborative AML team.

The role offers development opportunities and relevant training programs. Ideal candidates will have AML process experience, familiarity with banking systems, and strong written and spoken communication skills, with a

Qualifications

• Experience with AML processes and procedures.
• Awareness of up-to-date trends, policies and regulations.
• Ability to work accurately to deadlines with high attention to detail.

Responsibilities

• Accurately investigating queries, raising with relevant parties, and escalating where needed.
• Ensuring processing is performed accurately within an agreed turn-around time.
• Participating in initiatives that improve customer service, processes and procedures.
• Reviewing processing errors and customer complaints to identify trends and training needs.

Skills

AML processes knowledge

Banking systems familiarity

Communication skills

Job description

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

Working with a supportive and collaborative team, you'll be helping us with anti-money laundering (AML) activities. You'll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business. This role offers great career development opportunities with relevant training programmes and exposure for you and your work. We're offering this role at senior analyst level.

What you'll do

Joining a specialist AML team, you'll be working together to deliver the most successful outcomes for the business and our customers. You'll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you'll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you'll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We'll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills

Hours

45

Job Posting Closing Date

16/09/2026