Customer Service & Operations Analyst - Anti-Money Laundering

NatWest Group; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

NatWest Group in India (Gurugram District) is hiring for a Senior Analyst role in Customer Service & Operations within AML. You will join a specialist AML team, investigate queries and transactions, and support business processes while maintaining high standards of accuracy and timely delivery.

Role offers development opportunities with training programmes and exposure to key AML activities and customer service enhancements.

Qualifications

• Experience with AML processes, awareness of current trends, policies and regulations.
• Ability to work accurately to deadlines with attention to detail.
• Strong written and spoken communication skills.

Responsibilities

• Investigate queries and transactions, authorise and investigate where needed.
• Respond to customer queries and process transactions within turn-around times.
• Support process training and knowledge sharing within the AML team.
• Review processing errors and customer complaints to identify trends and training needs.

Skills

AML processes

Customer service

Communication skills

Tools

Banking systems

Job description

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

• Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
• You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
• This role offers great career development opportunities with relevant training programmes and exposure for you and your work
• We're offering this role at senior analyst level

What you’ll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you’ll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills