Customer Service & Operations Analyst - Anti-Money Laundering

NatWest Group; Chennai; On-site; INR 600,000 - 800,000; Full time

Job summary

NatWest Group is seeking a senior Customer Service & Operations Analyst in Anti-Money Laundering to support AML activities. The role involves investigating queries, processing and authorising transactions, and ensuring information is collected accurately and timely.

You will work in a specialist AML team, helping improve customer service, processes and procedures, with training and knowledge sharing to support your development and career progression.

Qualifications

• Knowledge of AML processes, trends, policies and regulations.
• Ability to work accurately, meet deadlines and maintain high attention to detail.
• Understanding of the financial services industry, customers, products, processes and banking systems.
• Good written and spoken communication skills.

Responsibilities

• Investigate queries and process transactions within agreed turn-around times.
• Escalate issues to relevant parties as needed.
• Participate in process training and knowledge sharing within the AML team.
• Review processing errors and customer complaints to identify trends.

Skills

AML knowledge

Attention to detail

Communication skills

Deadline-oriented

Financial services understanding

Job description

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

• Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
• You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
• This role offers great career development opportunities with relevant training programmes and exposure for you and your work
• We're offering this role at senior analyst level

What you’ll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you’ll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills