Senior Customer Service and Operations Analyst - Anti-Money Laundering

NatWest Group; Chennai; Sur place; INR 800 000 - 1 200 000; Plein temps

Résumé du poste

NatWest Group is seeking a Senior Customer Service & Operations Analyst in Anti-Money Laundering in Chennai, India. The role focuses on investigating AML queries, processing transactions, and contributing to process improvements within a supportive team.

It offers strong career development through training and exposure to business needs. As part of a specialist AML team, you will respond to customer queries, authorise and investigate transactions, and collaborate on training across the team to

Qualifications

• Knowledge of AML processes and regulations.
• Able to work accurately, to deadlines, with high attention to detail.
• Good written and spoken communication skills.

Responsabilités

• Investigate customer queries and transactions and escalate where needed.
• Ensure processing is accurate within the agreed turnaround time.
• Support process training and knowledge sharing across the AML team.
• Review processing errors and customer complaints to identify trends and training needs.

Connaissances

AML knowledge

Attention to detail

Written and spoken comm.

Description du poste

Customer Service & Operations Analyst - Anti-Money Laundering

Join us as a Customer Service & Operations Analyst in Anti-Money Laundering

Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business This role offers great career development opportunities with relevant training programmes and exposure for you and your work We're offering this role at senior analyst level

What you'll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard. As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success. Day-to-day, you’ll be:

• Accurately investigating your queries, raising with relevant parties, and escalating where needed
• Making sure processing is performed accurately and within an agreed turn-around time
• Participating in initiatives that help improve our customer service, processes and procedures
• Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail. We’ll also be looking for you to demonstrate:

• An understanding of the financial services industry and our customers
• Knowledge of our products, processes and banking systems
• Good written and spoken communication skills

Hours 45

Job Posting Closing Date: 06/10/2026

Experience Level Senior Level