Customer Service Officer, Distribution

DBS Bank Ltd; Tiruchirappalli; On-site; INR 300,000 - 450,000; Full time

Job summary

DBS Bank Ltd in Tiruchirappalli invites applications for an Operations role within the branch. You will deliver exceptional customer service to clients visiting the distribution branch and handle banking transactions accurately and efficiently.

The position requires a degree or diploma in Business or Finance, strong interpersonal and communication skills, and the ability to work under pressure while ensuring regulatory compliance and service excellence.

Qualifications

• Degree or Diploma in Business, Finance, or a related discipline.
• Proven customer-facing experience in banking or financial services is preferred.
• Excellent interpersonal and communication skills with a customer-centric approach.
• Strong problem-solving abilities and accuracy in handling transactions.
• High integrity and adherence to compliance and banking policies.

Responsibilities

• Deliver exceptional customer service to clients visiting the distribution branch, ensuring a welcoming and professional experience.
• Address customer inquiries, resolve complaints, and process banking transactions accurately and efficiently.
• Identify customer needs and proactively recommend suitable financial products and services.
• Adhere to all regulatory requirements, compliance guidelines, and internal bank policies during daily operations.
• Collaborate with internal teams to optimize branch workflow and achieve service excellence standards.

Skills

Interpersonal skills

Communication skills

Customer-centric mindset

Problem-solving

Attention to detail

Regulatory compliance awareness

Education

Degree or Diploma in Business/Finance

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Deliver exceptional customer service to clients visiting the distribution branch, ensuring a welcoming and professional experience.
• Address customer inquiries, resolve complaints, and process banking transactions accurately and efficiently.
• Identify customer needs and proactively recommend suitable financial products and services.
• Adhere to all regulatory requirements, compliance guidelines, and internal bank policies during daily operations.
• Collaborate with internal teams to optimize branch workflow and achieve service excellence standards.

Requirements

• Degree or Diploma in Business, Finance, or a related discipline.
• Prior experience in a customer-facing role, preferably within the financial services or banking sector.
• Excellent interpersonal and communication skills with a customer-centric mindset.
• Strong problem-solving abilities and the capacity to perform under pressure in a fast-paced environment.
• High level of integrity, detail-oriented, and committed to operational compliance.
• Proficiency in digital banking platforms and standard office applications.

Location

Srirangam, Trichy

Job

Operations

Schedule

Regular

Employee Status

Full time