Customer Service Officer.Client Experience and Conduct-Customer Service

Mashreq Bank PSC; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Mashreq Bank PSC is looking for a Customer Service Officer to enhance our client experience through live chat support. You will engage with customers to resolve banking issues and provide effective solutions to ensure their satisfaction.

The ideal candidate should be a university graduate with 1-3 years of experience in customer support, proficient in English and Urdu/Hindi, and possess strong communication skills. Join us in Bengaluru to be a part of a dynamic team!

Qualifications

• 1-3 years of experience in customer support or chat support roles.
• Proficiency in English and Urdu/Hindi (verbal and written).
• Strong interpersonal skills necessary for customer interactions.

Responsibilities

• Engage with customers via live chat to resolve banking needs.
• Deliver prompt support to enhance customer satisfaction.
• Identify sales opportunities during chat interactions.

Skills

Customer focus

Computer literacy

Communication skills

Multitasking

Typing skills

Education

University graduate in finance, banking, or mathematics

Job description

Customer Service Officer.Client Experience and Conduct-Customer Service

Job Description

Job Purpose

To deliver exceptional support to internal and external customers via live chat platforms:

• Engage with customers through live chat to understand and resolve their banking needs.
• Deliver prompt and effective support to enhance customer satisfaction and loyalty.
• Troubleshoot and resolve queries efficiently over chat.
• Ensure timely follow-up on unresolved chat issues.
• Migrate the customers to digital channels.
• Clarify and explain procedures and products over the telephone.
• Identify sales opportunities during chat interactions to meet financial targets.
• Collaborate with internal teams for seamless support handoffs and feedback loops.

Knowledge, Skills and Experience

• University graduate (preferably with some background in finance, banking, or mathematics).
• 1–3 years of experience in customer support or chat support roles.
• Strong customer focus with empathy and patience.
• Computer literacy and quick typing skills are essential.
• Proficiency in English and Urdu/Hindi (verbal and written).
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced chat environment.

Job Info

• Job Identification 5756
• Posting Date 06/02/2026, 05:50 AM
• Job Schedule Full time