Customer Service - Non Voice Process

Telstra; Bengaluru; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading telecommunications company in Bengaluru seeks a Customer Service Consultant to provide exceptional customer service through various channels. The ideal candidate will have 1-5 years of customer service experience and excellent problem-solving skills. This role requires working on a rotating roster to support customers 24/7. Join a diverse team committed to innovation and inclusion.

Benefits

Flexible working arrangements

Diverse and inclusive workplace

Opportunities for career development

Qualifications

• 1-5 years of customer service experience.
• Excellent communication skills required.
• Must thrive in a fast-paced environment.

Responsibilities

• Deliver customer support across all channels.
• Process customer requests accurately.
• Troubleshoot product/service issues.

Skills

Active Listening

Analytical Thinking

Business Writing

Collaboration

Creativity

Detail-Oriented

Negotiation

Problem Solving

Process Improvement

Job description

Job Summary

As an Assurance Consultant, you pride yourself on providing quality and cost-effective customer service to our customers. You do this by processing enquires, provisioning orders, and billing relating to a range of products and services.

About Us:

At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s our people who give purpose to our technology. So, we are committed to staying close to our customers and providing them the best experience and delivering the best technology.

This is where YOU come in. Based in our Innovation and Capability Centre at the Embassy Tech Village, you’ll play your part in helping our customers connect: faster, better, and smarter.

Here, you can join a community of people who are encouraged to bring their whole selves to work. We don’t want you to join just to “fit in”, we’re looking for individuals and differences that can help us stand out. Here with us, you can thrive, your way.

Why Telstra?

Telstra is a well-known Australian company that has been around for over 100 years. We are the leading telecommunications and technology company in Australia and have been operating internationally for over 70 years. We have a strong presence in over 20 countries. In India, we have offices in Bangalore, Mumbai, and Delhi, as well as an Innovation and Capability Centre in Bangalore.

About the Role

As a Customer Service Consultant, you are a key member of the Telstra contact centre team. You use your excellent knowledge of Telstra’s products, services, and processes to create a great customer service and support experience via our messaging, SMS, email, and voice channels. You provide a high-quality cost-effective service to customers when dealing with non-technical product and billing enquiries, recording orders, and provisioning related to a range of products and services.

Responsibilities:

• Deliver customer support across all channels for sales, faults, complaints, and service-related queries.
• Process customer requests accurately using scripts, guidance tools, and service standards.
• Troubleshoot and resolve product/service issues via chat, SMS, email, and voice calls.
• Handle billing, account management, order modifications, and complaints using internal tools and content.
• Promote and sell Telstra products/services while ensuring proper handover of complex issues.

You’re available to support our customers 24/7, so you will need to be able to work on a rotating roster including scheduled days off. The role will be 100% work from the office. We are looking for candidates who can join us by 20th October 2025.

Requirements:

• 1-5 years of customer service experience.
• Active Listening
• Analytical Thinking
• Business Writing
• Collaboration
• Creativity
• Detail-Oriented
• Negotiation
• Problem Solving
• Process Improvement

What can we offer you?

At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role.