Customer Service Manager

IWG plc; North Goa; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IWG plc in Goa is seeking a Customer Services & Sales Manager to drive performance at our center, responsible for delivering sales targets and managing the site as its own business. You’ll have autonomy and resources to run the centre and lead a small team.

Your role includes generating sales by winning new business and upselling to existing customers, giving tours to prospective clients, and ensuring customers become brand ambassadors for you, your team and IWG.

Qualifications

• Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team.
• You’ve succeeded in previous sales roles, demonstrating that you can build a sales pipeline and consistently sell.

Responsibilities

• Managing anything and everything on site.
• Rising to every challenge and solving problems.
• Generating sales by winning new business and upselling to existing customers.
• Giving tours to prospective customers.
• Looking after our customers so they become brand ambassadors for you, your team and IWG.

Job description

Customer Services & Sales Manager

This position sits at the heart of our growing global organisation, you’ll be responsible for all aspects of your centre’s performance including delivering sales targets. We’ll give you autonomy and resource to manage your centre as though it’s your own business. You’ll have a wide range of responsibilities including:

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Generating sales by winning new business and upselling to existing customers
• Giving tours to prospective customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

What we can do for you

You’re reading the right advert if you’re looking for:

• a fun, challenging and rewarding career.
• great induction training and excellent ongoing learning and development.
• fantastic promotion prospects.
• generous, achievable quarterly commission incentives and sociable hours.
• access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

About you

Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. You’ll have succeeded in previous sales roles, demonstrating that you can build a sales pipeline and consistently sell. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

• Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: you and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
• Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.

Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.

And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.

About IWG

With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we’re already seven times the scale of our nearest competitor – and we’re continuing to grow.

With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.

We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.