Customer Service Executive US Voice Process Durgapur

2COMS Consulting Pvt. Ltd.; Khowai; On-site; INR 290,000 - 320,000; Full time

Benefits offered by this job

CTC: ₹3 LPA

Relocation Bonus: ₹25,000

Shift Allowance: ₹0–₹3,000

International US Healthcare Process

Career growth & learning opportunities

Job summary

ICA Edu Skills in Kolkata invites candidates for the Inbound Voice Process (US Healthcare) to work from office. You will handle inbound international calls and provide professional customer service within a US healthcare process.

The role requires excellent English, a minimum 30 WPM typing speed with 90% accuracy, and willingness to work in rotational shifts. Graduates from 2024, 2025, or 2026 are eligible; candidates awaiting results are also welcome.

Qualifications

• Excellent English communication skills.
• Minimum typing speed of 30 WPM with 90% accuracy.
• Comfortable with rotational night shifts and two rotational weekly offs.
• Open to work from office in Kolkata.

Responsibilities

• Handle inbound international calls.
• Provide customer service through voice process.
• Assist customers with queries in a professional and efficient manner.
• Work in a US Healthcare process.

Skills

English communication

Typing speed 30 WPM

Rotational shifts

Work from office Kolkata

Education

Graduates 2024/25/26

Job description

Job Description:

Job Title: Inbound Voice Process (US Healthcare) Kolkata

Job Location:Kolkata – Work from Office (WFO)

Walk-in Interview Location:Durgapur

ICA Edu Skills:

B-10, Nandalal Bithi, Near FITJEE, City Centre, Durgapur – 713216

Landmark: Opp. Bank of Baroda

Interview Details:

• Interview Dates: 2nd & 3rd September 2026
• Interview Time: 10:00 AM to 12:00 PM
• Joining: Immediate Joining

Job Description:

• Handle inbound international calls.
• Provide customer service through voice process.
• Assist customers with their queries in a professional and efficient manner.
• Work in a US Healthcare process.

Requirements

• Excellent English communication skills.
• Minimum typing speed: 30 WPM with 90% accuracy.
• Comfortable working in rotational shifts/night shifts as per business requirements.
• Willing to work with two rotational split weekly offs.
• Open to work from office in Kolkata.
• 2024, 2025 & 2026 graduates are eligible.
• 2026 result-awaited candidates are also eligible: BA, BBA, B.Com, B.Sc, BCA, MBA
• Candidates Must Carry
• 2 copies of updated resume
• Original Aadhaar Card
• PAN Card
• Passport-size photographs
• Educational documents

Benefits

• CTC: ₹3 LPA
• Monthly Take-Home: Approx. ₹20,000
• Relocation Bonus: ₹25,000
  • Clawback applicable for 12 months
• Shift Allowance: ₹0–₹3,000
  • Variable component
• International US Healthcare Process
• Career growth & learning opportunities