Customer Service Executive

Shaadi.com; Mumbai Suburban; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading matchmaking service is seeking a VIP Consultant in Mumbai to provide personalized support to high-net-worth individuals. The role emphasizes empathy, problem-solving, and building strong relationships. Candidates should have over a year of customer service experience and exceptional communication skills. This position offers a unique opportunity to be part of premium matchmaking journeys in a customer-first culture.

Qualifications

• 1+ year of experience in customer service, client servicing, or relationship management.
• Strong passion for people and making customers smile.
• Clear, confident communication in English and any Indian language.

Responsibilities

• Act as a dedicated relationship partner for VIP Shaadi members.
• Understand member preferences and help identify ideal matches.
• Ensure high service standards and timely resolutions.

Skills

Customer service experience

Strong attention to detail

Empathy and emotional intelligence

Persuasive communication

Job description

Overview

Role: VIP Consultant - VIP Shaadi

Location - Andheri, Saki Naka, Mumbai

About the Team

Personalised Service Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission making every customer feel heard, valued & special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the perfect match or calming a concern, we're the go-to team when it really matters.

Your Mission as a VIP Consultant

If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy this is your calling!

As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless, personal, and truly premium. You'll need empathy, patience, and a touch of matchmaking magic.

What Youll Do

• Be the dedicated relationship partner for VIP Shaadi members post-sale.
• Understand member preferences and help identify their ideal match.
• Call and connect with high-quality prospects on behalf of the member.
• Set up mutually consented meetings between potential matches.
• Ensure timely renewals and proactive engagement throughout their journey.
• Guide, counsel, and support the member like a true partner in their search.
• Maintain high service standards, timely resolutions & meticulous documentation.
• Handle escalations with grace, maturity, and solutions-focused thinking.
• Respect diverse traditions, preferences, and cultural nuances in every interaction.
• Always go above and beyond to deliver the VIP promise.
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What You Bring to the Table

• 1+ year of experience in customer service, client servicing, or relationship management.
• A natural passion for people, relationships, and making customers smile.
• Strong attention to detail and excellent organizational skills.
• High emotional intelligence and empathy to understand and connect with members.
• Infinite patience and persuasive communication skills to build trust and resolve issues.
• Clear, confident communication in English and any Indian language.
• Self-motivated and committed to exceeding customer expectations.

Why Join Us

• Work with Indias leading matchmaking brand.
• Be a part of exclusive high-impact journeys for premium members.
• Learn, grow, and thrive in a high-energy, customer-first culture.
• Every day is different, meaningful, and full of real human stories.

Interested candidate can send their CV to [e-mail]