Customer Service Executive

Excellent verbal and written communication skills required. We are looking for a Customer Support Executive who can engage with existing customers, address their concerns, and ensure long-term satisfaction. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for customer success.

Key Responsibilities:

1. Proactively engage with customers to understand their concerns and provide resolutions.
2. Handle customer queries, complaints, and retention issues efficiently.
3. Work closely with the Customer Support team to improve customer experience.
4. Analyze customer data to track trends in cancellations or service dissatisfaction.
5. Provide regular reports and insights on customer service efforts.

Requirements:

1. Minimum 1-2 years of experience in customer support, retention, or client servicing.
2. Excellent verbal & written communication skills.
3. Strong problem-solving skills.
4. Experience in BPO, Telecom, E-Commerce, or subscription-based services is an advantage.
5. Graduation is mandatory.
6. Proficiency in English.
7. Availability to work 6 days a week with 1 rotational day off.
8. Shift duration of 9 hours including 1 hour break.
9. Willingness to work night shifts.
10. One-way cab facility will be provided.

Perks & Benefits:

1. One-way travel ticket (flight, train, or bus) depending on the distance, booked by the company for outstation candidates (not applicable for candidates in Tamil Nadu).
2. 7 days accommodation for outstation candidates.
3. Access to infrastructure such as cafeteria, gym, training, and play areas.
4. Statutory benefits.
5. Internal job posting and jump programs to promote employee growth within the organization. Candidates should have completed the minimum years of service as per their grade.

Interested candidates, please apply for this posting. You can also interact via WhatsApp with HR Divya R at Mob No: 7603885092.