Customer Service Associate – Telecom – Gurugram, India

Fusion CX Belize; Gurugram District; On-site; INR 3,00,000 - 4,00,000; Full time

Job summary

A global telecom service company in Gurugram is seeking a Customer Service Associate to provide support via phone, chat, and email. This full-time role requires strong English communication skills and a proactive approach to resolving customer inquiries. Join a fast-growing team with opportunities for training and development in a collaborative environment.

Benefits

Competitive benefits package

Comprehensive training and onboarding

Opportunities for career development

Qualifications

• 0–2 years of customer service experience, preferably in telecom.
• Strong verbal and written English skills.
• Ability to handle customer inquiries in high-pressure situations.

Responsibilities

• Act as the primary contact for customer inquiries via voice, email, and chat.
• Resolve order-related questions and manage service requests.
• Monitor and respond to inquiries promptly and accurately.

Skills

Strong English communication

Customer service skills

Problem-solving

Computer proficiency

Tools

Microsoft Office

Job description

Customer Service Associate – Telecom – Gurugram, India

1 week ago Be among the first 25 applicants

Overview

Are you ready to power up your career in the telecom industry? At Fusion CX, we are hiring enthusiastic Customer Service Associates in Gurugram to support telecom customers with professionalism, care, and precision. If you have strong English communication skills and a passion for delivering excellent service across phone, chat, and email, this role offers the perfect launchpad. Whether you’re just starting out or looking to grow in a dynamic call center environment, now is your chance to be part of a team that puts people, performance, and purpose at the center of everything we do. Apply now for the Telecom Customer Service Associate role in Gurugram, India.

About the Role

As a Customer Service Associate, you will serve as the primary point of contact for customers, handling inquiries via voice, email, and chat. This is a full-time, office-based role supporting a telecom process. You will be responsible for managing inbound and outbound communication, resolving order-related questions, and providing end-to-end service with professionalism.

Key Responsibilities

• Manage transactional intent queues related to order services, scheduling, status updates, and customer account or order inquiries.
• Work toward defined performance metrics while maintaining high-quality standards; coordinate with internal or client departments when necessary.
• Monitor and respond to email and chat inquiries promptly and accurately.
• Handle inbound and outbound calls to resolve issues or route customers to the appropriate service delivery teams.
• Identify, assess, and summarize the root causes of order delays or inquiries, and escalate to the appropriate resolution owner.
• Act with urgency and ensure policy compliance while resolving order constraints that may affect timely customer delivery.
• Provide comprehensive resolution management, ensuring that all customer issues are addressed and closed effectively.
• Contribute to closed-loop feedback processes aimed at improving customer engagement across product, service delivery, technology, and operations functions.
• Escalate cases or inquiries to higher-tier support teams when issues fall outside the scope of Tier 1 support.

Qualifications

• 0–2 years of experience in a call center or customer service role (preferably in the telecom industry).
• Strong command of English with excellent written and verbal communication skills.
• Capable of conducting initial triage of customer requests to resolve order-related questions and inquiries.
• Comfortable interacting with U.S.-based customers via phone, email, and online chat.
• Able to remain composed and supportive in high-pressure or challenging situations.
• Proven ability to listen attentively, gather relevant order or inquiry information, build rapport, and respond professionally and empathetically.
• Competent in computer usage, with effective command of Microsoft Office tools.

Shift

U.S. shift

Why Join Fusion CX?

• Be part of a fast-growing global company with 50+ delivery centers across 14+ countries.
• Experience real teamwork in a culture where every voice is heard and valued.
• Get started with comprehensive training and guided onboarding designed for your success.
• Thrive in an office-centric setup that promotes connection, focus, and team energy.
• Discover learning and development opportunities built to support your unique career path.
• Enjoy a competitive benefits package and performance-based recognition.

Employment type

• Full-time

Job function

• Other

Industries

• Outsourcing/Offshoring