Customer Service Associate Manager - Voice

Accenture PLC; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Accenture is seeking a Customer Service Associate Manager with 10–14 years of experience and expert Japanese language skills to support our Finance Operations vertical in India. You will help determine financial outcomes by collecting data, performing analysis, and reconciling invoices, while collaborating with stakeholders in Japanese and English.

The role focuses on accounts payable processing, invoice verification, two/three-way matching, and timely billing.

Qualifications

• Primary skill - Customer Service (P1).
• Secondary skill - Invoice Processing (P1).
• Foreign Language-Japanese: JLPT N2 or above (N1 preferred).
• Excellent written and spoken English and Japanese.
• Experience in PO & Non-PO invoice processing, payment processing, vendor statement reconciliation and vendor query resolution.

Responsibilities

• Identify and assess complex problems for area of responsibility.
• Create solutions requiring in-depth evaluation of variable factors.
• Adhere to strategic direction set by senior management.
• Interact with senior management at a client or within Accenture; may require alternate approaches.
• May manage large to medium teams or work efforts at a client or within Accenture.
• Role may require rotational shifts.

Skills

Customer Service

Invoice Processing

Tools

SAP

MS Office

Job description

Skill required: Language Translation - Customer Service Designation: Customer Service Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years Language - Ability:Japanese - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data reports, whilst conducting analysis and reconciling transactions.
• The Accounts Payable Processing team focuses on designing implementing managing and supporting accounts payable activities by applying the relevant processes policies and applications.
• The team is responsible for timely and accurate billing and processing of invoices managing purchase and non purchase orders and two way and three way matching of invoices.
• Refers to the systematic handling and management of incoming invoices, including verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process.
• You will support Japanese-speaking stakeholders, reviewing Japanese-language invoices and resolving vendor and stakeholder queries in Japanese and English.

What are we looking for?

• Primary skill - Customer Service - P1
• Secondary skill - Invoice Processing - P1
• Foreign Language-Japanese: JLPT N2 or above (N1 preferred) or equivalent NAT certification
• Excellent written and spoken English and Japanese
• Experience in PO & Non-PO invoice processing, payment processing, vendor statement reconciliation and vendor query resolution
• Working knowledge of SAP; proficient in MS Office
• Good stakeholder management and ability to build relationships virtually
• Flexible to work in the time zone of the supported country

Roles and Responsibilities:

• In this role you are required to identify and assess complex problems for area of responsibility
• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
• Requires adherence to strategic direction set by senior management when establishing near-term goals
• Interaction of the individual is with senior management at a client and or within Accenture, involving matters that may require acceptance of an alternate approach
• Some latitude in decision-making is required; acts independently to determine methods and procedures on new assignments
• Decisions have a major day to day impact on area of responsibility
• The person manages large to medium sized teams and or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions, and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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