RRN00014280 - Application Tech Support Practitioner - Japanese

Accenture PLC; Gurugram District; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Accenture is seeking a candidate for a Service Desk role to ensure production systems meet SLAs and to resolve incidents efficiently. The position requires beginner skills in Service Desk Management and advanced proficiency in Japanese, with a Bachelor's degree as a baseline.

Prior related experience is a plus. The role emphasizes collaboration, continuous learning, and adherence to data retention and disaster recovery practices, with opportunities for growth in a global professional services

Formación

• Beginner proficiency in Service Desk Management.
• Advanced proficiency in Japanese Language.
• It is advantageous to have prior experience in relevant related skills.

Responsabilidades

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Implement and uphold data retention practices to ensure compliance and reliability.

Conocimientos

Service Desk Management

Japanese Language

Educación

Bachelor's degree

Descripción del empleo

THE WORK

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in this exciting journey of growth and shared success. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Implement and uphold data retention practices to ensure compliance and reliability.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• Advanced proficiency in Japanese Language.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate proficiency in problem solving.
• Beginner proficiency in communication skills.
• Intermediate proficiency in customer service.
• Beginner proficiency in technical troubleshooting.
• Intermediate proficiency in documentation and reporting.

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