Customer Service Associate – Kolkata

Fusion CX; Kolkata District; On-site; INR 2,50,000 - 3,50,000; Full time

Job summary

A customer experience company in Kolkata is looking for a Customer Service Associate. The position requires managing customer queries across various platforms and requires excellent communication skills in English and Hindi. Candidates, including freshers, with a Bachelor's degree are encouraged to apply. The role supports diversity and offers competitive benefits in a full-time, permanent capacity.

Benefits

Competitive Benefits

Career Advancement Opportunities

Qualifications

• 0-1 year of customer service experience, or freshers welcome.
• Verbal/written communication in English and Hindi.
• Good computer skills required.

Responsibilities

• Manage Voice Support, Chat, and Email for Customer Support.
• Resolve customer inquiries and complaints.
• Document complaint details and actions taken.

Skills

Excellent communication skills

Typing skills (28-30 wpm)

Education

Bachelor's degree

Job description

Job Descriptions

Role & responsibilities — Customer Service Associate in Fusion CX Kolkata:

• Manage Voice Support, Chat, and Email applications for Customer Support
• Answer customer inquiries and resolve issues
• Research required information using available resources
• Handling and resolving customer complaints regarding product sales and customer service problems
• Provide product and service information
• Processing forms, orders, and applications requested by the customers
• Identifying and escalating priority issues and reporting them to management as needed
• Following up on complicated customer calls where required
• Completing call notes and call reports as necessary and updating them in the CRM
• Obtaining and evaluating all relevant data to handle complaints and inquiries
• Documenting details of comments, inquiries, complaints, and actions taken

Job Requirements

Preferred candidate profile for Customer Service Associate role in Kolkata:

• Bachelor's degree
• 6 months to 1 year of customer service experience
• Freshers are also welcome
• Excellent communication skills, including verbal/written with proper grammar in English and Hindi
• Good computer and typing (28-30 wpm) skills
• Candidates pursuing their graduation from distance learning can also apply, but they must ensure that examinations are after 06 months from the date of joining

Why Join Fusion CX?

At Fusion CX, we are dedicated to creating positive and inclusive customer experiences through the dedication of our team members. Here’s why Fusion CX is the right place for you:

• Diversity & Inclusivity: We value a supportive environment where all employees thrive, making this role exclusive to women.
• Career Advancement: As a growing company, Fusion CX provides opportunities for professional development and growth within the customer service field.
• Competitive Benefits: Enjoy a fixed CTC with added perks in a full-time, permanent role.

Don’t miss the chance to join a leader in customer experience transformation. Start your career journey with Fusion CX in Kolkata as a Customer Service Associate and take on a rewarding role in customer service. Apply now for one of the top customer service associate jobs in Kolkata to make an impact and grow your career with a CX transformation company!