Customer Service Associate in Noida

EVA2Z; Dadri; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A rapidly growing EV company is seeking enthusiastic freshers to join as customer service associates. This role involves managing customer calls, resolving queries, and ensuring customer satisfaction. Ideal for individuals eager to launch their career in customer service, good communication skills are a must. This position offers a dynamic work environment backed by a firm aiming to revolutionize the electric vehicle industry in India.

Qualifications

• Eager to start a career in customer service.
• Ability to handle calls effectively and provide support.
• Good communication and interpersonal skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries and complaints efficiently.
• Maintain customer records and update databases as required.
• Escalate complex issues to senior team as needed.

Skills

Communication skills

Problem-solving

Customer service orientation

Job description

We are looking for enthusiastic and motivated freshers to join our team as customer service associates. This role is ideal for individuals who are eager to start their career, possess good communication skills, and are passionate about assisting customers.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Resolve customer queries, complaints, and requests efficiently.
• Provide accurate information about products/services.
• Maintain customer records and update databases as required.
• Escalate complex issues to the senior team when necessary.
• Ensure customer satisfaction by delivering polite and effective service.

About Company: EVA2Z Electric is a rapidly growing electric vehicle (EV) company focused on revolutionizing the two-wheeler industry in India. Established just 1.5 years ago, EVA2Z offers a range of affordable, high-quality electric scooters designed for urban commuting and last-mile delivery. Our company is bootstrapped and has been incubated by four prestigious institutions, driving our vision to provide sustainable mobility solutions. We cater to both B2B and B2C markets, with strategic partnerships across major industries like Zomato, Blinkit, Rapido, and more. EVA2Z also operates internationally, with a recent expansion into Nepal. In addition to our EV offerings, we've developed a SaaS-based fleet management solution, streamlining operations for last-mile delivery businesses. Join EVA2Z Electric and be part of an innovative team that is shaping the future of mobility, making electric vehicles accessible to all!