Customer Service Associate

Ocube; Dadri; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

An innovative company is seeking dynamic individuals for customer support roles. In this position, you will be responsible for resolving customer queries, ensuring satisfaction, and promoting product features through outreach calls. The ideal candidates will possess excellent communication skills and be flexible with shift timings. Join a team that values customer service and offers a supportive environment, where your contributions will directly impact customer experiences. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Excellent communication skills for international customer support.
• Candidates should be comfortable working in rotational shifts.

Responsibilities

• Handle customer queries over the phone and ensure satisfaction.
• Make daily calls to customers to promote product features.

Skills

Communication Skills

Job description

Job Responsibilities:

1. Customer Query Resolution: Handle customer queries over the phone.
2. Prompt Response: Respond to customer inquiries swiftly.
3. Customer Outreach: Make daily calls to customers to promote product features and services.
4. Customer Satisfaction: Ensure a high level of customer satisfaction and provide professional support.

Job Requirements:

1. Communication Skills: Excellent communication skills for international customer support. Average communication skills are acceptable for domestic support.
2. Eligibility: Both male and female candidates can apply.
3. Location: Candidates must be comfortable working in Noida.
4. Shift Flexibility: Candidates should be willing to work in rotational shifts.
5. Work Schedule: Candidates should be comfortable working six days a week.