Customer Service And Escalations Executive - Bangalore Contractual

Flix; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Flix in Bengaluru is seeking a proactive Traffic Control Executive to oversee real-time bus operations, coordinating with drivers, hosts, and internal teams to ensure on-time performance and smooth service delivery.

The role requires a 3+ year track record in customer service or intercity travel operations, excellent communication, and the ability to multitask and remain composed under pressure across 24/7 rotating shifts.

Qualifications

• Bachelor's degree required.
• 3+ years hands-on experience in customer service or intercity travel operations.
• Strong communication and multitasking skills; ability to perform under pressure.

Responsibilities

• Communicate with drivers and hosts via calls and messages to ensure smooth, on-time operations.
• Track and manage operational issues through Salesforce tickets, ensuring timely resolution.
• Handle crisis situations swiftly and decisively to minimize disruption to passengers and partners.
• Coordinate with Operations, Customer Support, and Global teams for end-to-end issue resolution.

Skills

Customer service

Intercity travel ops

Communication skills

Multitasking

Excel

Salesforce

Team player

Telugu language

English language

Education

Bachelor's degree

Tools

Salesforce

Job description

Job Description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As we continue to expand our operations across India, one of the fastest-growing bus markets in the world, we are looking for a proactive & detail-oriented Traffic Control Executive for our Bangalore location who will help us keep our services running smoothly, drive the company to the next level, and have the most direct influence on our success.

This is a real-time operations role, where you will be responsible for overseeing live bus operations, ensuring seamless coordination between drivers, hosts, and internal teams, and managing crisis situations calmly in a fast-paced environment.This is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flixs services, including real-time monitoring, issue resolution, and cross-team coordination!

About The Role

• Communicate with drivers and hosts via calls and messages to ensure smooth, on-time operations.
• Track and manage operational issues through Salesforce tickets, ensuring timely resolution.
• Handle crisis situations swiftly and decisively to minimize disruption to passengers and partners.
• Coordinate with Operations, Customer Support, and Global teams for end-to-end issue resolution.
• Collaborate via MS Teams and chat to enable seamless, real-time communication across teams.
• Monitor live operations and escalates deviations or incidents to the relevant stakeholders.
• Maintain discipline, flexibility, and teamwork while managing multiple priorities simultaneously.

About You

• Bachelors degree holder, preferably with 3+ years hands-on experience in customer service, intercity travel operations, or a related field.
• Team player with strong interpersonal skills and effective communication skills.
• Ability to multitask, problem-solve, and stay composed under pressure in a fast-paced environment.
• Ability to thrive in a dynamic environment; flexible to work 24/7 rotational shifts, including weekends. However, when schedules are made your personal needs are taken into consideration.
• Basic Excel proficiency; experience with Salesforce is a strong plus.
• You are fluent in Telugu and English. Additional South Indian languages and Hindi are a plus.
• You are communicative, proactive, detail-oriented, and a dependable team player.

What We Offer

Opportunity to work in a rapidly scaling start-up.

Play a pivotal role in ensuring the seamless execution of our intercity travel operations, real-time issue resolution, and cross-functional coordination.

Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If youre looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!