Customer Support & Operations Executive - Bangalore (Contractual)

Félix; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Startup environment

Job summary

Flix, a Bangalore-based travel tech company, seeks a Traffic Control Executive to oversee live bus operations, coordinating drivers, hosts, and internal teams for seamless service. You will monitor real-time issues, manage crisis responses, and drive cross-team collaboration.

Ideal candidates have 3+ years in customer service or operations, strong communication, and the ability to multitask in a fast-paced setting. Flexibility for 24/7 shifts and familiarity with Salesforce are a plus.

Qualifications

• Bachelor's degree with 3+ years in customer service or intercity travel operations.
• Strong interpersonal and communication abilities; team player.
• Able to multitask, solve problems, and stay composed under pressure.
• Willing to work 24/7 rotational shifts, including weekends.
• Basic Excel proficiency; Salesforce experience is a plus.
• Fluent in Telugu and English; other South Indian languages are a plus.

Responsibilities

• Communicate with drivers and hosts via calls and messages to ensure smooth, on-time operations.
• Track and manage operational issues through Salesforce tickets, ensuring timely resolution.
• Handle crisis situations swiftly to minimize disruption to passengers and partners.
• Coordinate with Operations, Customer Support, and Global teams for end-to-end issue resolution.
• Collaborate via MS Teams and chat to enable real-time communication across teams.
• Monitor live operations and escalate deviations or incidents to relevant stakeholders.

Skills

Customer service

Intercity travel operations

Crisis management

Multitasking

Communication skills

Salesforce

Education

Bachelor's degree

Tools

Salesforce

Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As we continue to expand our operations across India, one of the fastest-growing bus markets in the world, we are looking for a proactive & detail-oriented Traffic Control Executive for our Bangalore location who will help us keep our services running smoothly, drive the company to the next level, and have the most direct influence on our success.

This is a real-time operations role, where you will be responsible for overseeing live bus operations, ensuring seamless coordination between drivers, hosts, and internal teams, and managing crisis situations calmly in a fast-paced environment.This is an exciting opportunity to play a pivotal role in ensuring the seamless operation of Flix's services, including real-time monitoring, issue resolution, and cross-team coordination!

About The Role

• Communicate with drivers and hosts via calls and messages to ensure smooth, on-time operations.
• Track and manage operational issues through Salesforce tickets, ensuring timely resolution.
• Handle crisis situations swiftly and decisively to minimize disruption to passengers and partners.
• Coordinate with Operations, Customer Support, and Global teams for end-to-end issue resolution.
• Collaborate via MS Teams and chat to enable seamless, real-time communication across teams.
• Monitor live operations and elevate deviations or incidents to the relevant stakeholders.
• Maintain discipline, flexibility, and teamwork while managing multiple priorities simultaneously.

About You

• Bachelor's degree holder, preferably with 3+ years' hands-on experience in customer service, intercity travel operations, or a related field.
• Team player with strong interpersonal skills and effective communication skills.
• Ability to multitask, problem-solve, and stay composed under pressure in a fast-paced environment.
• Ability to thrive in a dynamic environment; flexible to work 24/7 rotational shifts, including weekends. However, when schedules are made your personal needs are taken into consideration.
• Basic Excel proficiency; experience with Salesforce is a strong plus.
• You are fluent in Telugu and English. Additional South Indian languages and Hindi are a plus.
• You are communicative, proactive, detail-oriented, and a dependable team player.

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

• Opportunity to work in a rapidly scaling start-up.
• Play a pivotal role in ensuring the seamless execution of our intercity travel operations, real-time issue resolution, and cross-functional coordination.

Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable. If you're looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!