Customer Service

Sutherland; Chennai District; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A global digital engineering firm is seeking candidates for a customer service role requiring proficiency in Mandarin and English. Responsibilities include resolving customer inquiries, assisting vendors, and promoting a positive team environment. Ideal candidates will have strong communication skills and be able to manage multiple tasks under pressure. This position offers opportunities for growth in a dynamic setting.

Qualifications

• Must be proficient in both Mandarin and English.
• Strong communication, problem-solving, and interpersonal skills are essential.
• Ability to manage difficult situations while multitasking and working under pressure.

Responsibilities

• Resolve customer issues and questions effectively, using Mandarin.
• Provide efficient service to vendors and escalate issues appropriately.
• Contribute to a positive team environment and assist colleagues as needed.

Skills

Proficiency in Mandarin (spoken and written)

Strong communication skills

Problem-solving skills

Interpersonal skills

Ability to multitask

Education

HSC, any Graduation, or 10+5 or 12+3 Diploma along with Mandarin language certificate

Job description

Overview

Sutherland specializes in Digital Engineering, offering advanced AI, Automation, Cloud Engineering, and Advanced Analytics solutions. We partner with iconic global brands, providing market-leading technologies and business process excellence. With over 200 patented inventions, we drive digital transformation, optimize business operations, and pioneer innovative solutions through our seamless "as-a-service" model. Our proven strategies and agile execution enable us to engineer digital outcomes for every client we serve. Learn more at www.sutherlandglobal.com.

Responsibilities

• Resolves customer issues, questions, and concerns with effective, clear, and professional written and oral communication in Mandarin.
• Provides prompt and efficient service to vendors including the appropriate escalation of vendors’ issues.
• Builds platform and business knowledge to better serve vendors.
• Maintains a positive and professional demeanor, portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Liaises with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve sellers’ issues and questions in Mandarin.

Qualifications

HSC, any Graduation * or 10+5 or 12+3 Diploma along with Mandarin language certificate.

Additional Information

Requirements:

• Proficiency in Mandarin (spoken and written) and English.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to multitask, work under pressure, and handle difficult situations calmly.