Customer Sales Manager - Automotive & Industrial Electronics

Larsen & Toubro Ltd; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Larsen & Toubro Ltd is seeking a Customer Sales Manager for the India region, based in Bengaluru. You will lead regional sales strategy, drive growth across the automotive portfolio and manage key customer accounts with OEMs and partners.

The role requires collaboration across engineering, PM, supply chain and finance to ensure successful execution. Responsibilities include forecasting, negotiations, pricing realization and maintaining strong executive engagements with customers.

Qualifications

• Strong analytical skills with proficiency in Excel and data visualization tools.
• Experience in automotive Tier 1 environment or similar sales roles.
• Excellent negotiation, communication and presentation skills.

Responsibilities

• Develop and execute regional sales and account strategies aligned with business objectives.
• Drive sales growth, profitability, market share, and annual targets across the portfolio.
• Lead customer acquisition activities and expand market presence through OEMs & partners.
• Own end-to-end customer relationship management including business development and negotiations.
• Manage key customer accounts and develop joint business plans for growth.
• Identify new opportunities and monitor market trends and competitors.
• Drive pricing, contract negotiations, and price realization.
• Coordinate with engineering, PM, supply chain, finance, marketing and operations.
• Lead customer reviews, business planning discussions and executive meetings.
• Oversee sales forecasting, pipeline management, and demand planning.
• Ensure timely collections and adherence to commercial policies.

Skills

Excel

Power BI

Tableau

Data-driven decision making

Negotiation

Presentation skills

Communication

Education

Bachelor’s or Master’s degree in Engineering or related field

Job description

Customer Sales Manager

Business Unit: EPS Mobility | Role: Customer Sales Manager

The Customer Sales Manager is responsible for leading all customer-related activities across product group for India.

Key Responsibilities

• Develop and execute regional sales and account strategies aligned with business objectives.
• Drive sales growth, profitability, market share, and achievement of annual business targets across the portfolio.
• Lead customer acquisition activities and expand market presence through OEMs & partners.
• Own end-to-end customer relationship management, including business development, commercial negotiations, escalations, and long-term account growth.
• Manage key customer accounts, build strategic partnerships, and develop joint business plans to drive sustainable growth.
• Identify new business opportunities, emerging market trends, and competitive developments to strengthen market position.
• Drive commercial excellence through pricing, profitability improvement, contract negotiations, and realization of approved price increases.
• Ensure seamless coordination with engineering, program management, supply chain, finance, marketing, and operations teams for successful business execution.
• Lead customer reviews, business planning discussions, and regular executive engagement meetings.
• Oversee sales forecasting, opportunity pipeline management, demand planning, and business performance tracking.
• Ensure timely collections, overdue management, and adherence to commercial policies and contractual obligations.
• Lead, coach, and develop sales teams to enhance customer engagement, business development effectiveness, and commercial capability.
• Plan and coordinate customer events, product demonstrations, trade shows, and marketing activities to improve customer connect and brand visibility.
• Ensure superior customer satisfaction by proactively addressing concerns, managing escalations, and delivering exceptional service levels.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Business Administration or related field.
• 6-10 years of experience in business development, sales, or key account management within the automotive Tier 1 environment.
• Strong analytical skills with proficiency in Excel, Power/Tableau and data driven decision making.
• Strong understanding of automotive systems and manufacturing processes.
• Excellent negotiation, communication and presentation skills.
• Ability to travel domestically and internationally as required.
• Strategic and analytical thinking.
• Strong interpersonal and influencing skills.
• Cross-functional collaboration.
• Results-oriented and proactive with high level of professionalism and integrity.

L&T Company Overview / About Us

L&T is a USD 30 billion Indian multinational engaged in EPC Projects, Hi-Tech Manufacturing, and Services, operating across multiple geographies. A strong, customer-focussed approach and the constant quest for top-class quality have enabled L&T to attain and sustain leadership in its major lines of business for eight decades. Given L&T’s capability in strategic electronics and leveraging its foray into semiconductor design and well-established capabilities in L&T Technology Services, the business is expanding its offerings to cover industrial electronic modules, products and systems in critical sectors of Power Electronics, Automotive Electronics, Industrial Robotics & Automation, Communication Platforms and Electronic Systems Design & Manufacturing (ESDM). The focus products under Automotive Electronics are ADAS, Electrification & Connectivity related products.