Customer Relationship Officer, Service

SMFG INDIA CREDIT COMPANY; Navi Mumbai, Mumbai Suburban, Mumbai; On-site; INR 4,50,000 - 6,75,000; Full time

Job description

Role & responsibilities

• Implementing and maintaining efficient email processes and workflows.
• Ensuring timely and accurate responses to emails and inquiries.
• Sorting and categorizing incoming emails based on priority and content.
• Responding to customer inquiries and resolving issues via email communication.
• Collaborating with other departments to streamline cross-functional email processes.
• Monitoring email performance metrics and suggesting improvements.
• Ensuring compliance with email communication regulations and policies.

Preferred candidate profile

• Any Graduate
• Candidate should be a working professional.