Customer Relationship Manager - OptimumBrew Technology- Surat-optimumbrew Technology-0-2 - Time[...]

optimumbrew technology; Surat; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A technology services company in Surat is looking for a Customer Relationship Manager to engage with users, understand their experiences, and collaborate with the product team. Candidates should be graduates with strong English communication skills and a focus on professionalism. The role offers opportunities for growth and various employee benefits including health and life insurance.

Benefits

22 Paid Leaves

Health Insurance

Life Insurance

Pension Scheme

Good Company Culture

Monthly Events

Festival Celebrations

Qualifications

• Hands-on experience with Windows OS Environment.
• 0 to 2 years of experience preferred.

Responsibilities

• Engage directly with users to understand their experiences.
• Conduct user interviews and share insights with the product team.
• Maintain records of user feedback.

Skills

Excellent problem-solving skills

Empathy and active listening

Excellent English communication

Curiosity to understand user behavior

Education

Any Graduate with fluency in English speaking

Job description

Overview

Customer Relationship Manager at OptimumBrew Technology. We are hiring for a Customer Relationship Manager role. OptimumBrew Technology provides opportunities for growth, flexible work environment, and a process-driven, human-first culture.

About Us

We have a team of listeners, questioners, and collaborative problem-solvers. The team is smart, passionate, experienced, and polished. We are designers who get things done. OptimumBrew is known as a process-driven, adaptive, and human-first company, where growth is valuable to us, both professionally and personally.

Primary Objectives

• Engage directly with our users to understand how they use our products, what they love, and what we can improve.
• Share these insights with the product team to help build better, user-loved products.

Roles & Responsibilities

• Significant focus on professionalism and quality of service.
• Conduct 30-45 min interviews with existing customers (remote/virtual).
• Ask thoughtful questions to uncover user journeys, pain points, and success stories.
• Identify key themes and actionable insights from user conversations.
• Work closely with the product team to share feedback for continuous improvement.
• Maintain user interview records and reports for leadership.
• Represent the voice of the customer in product discussions.

Technical Skills You Should Have

• Hands-on experience with Windows OS Environment.
• Excellent problem-solving and communication skills.
• Excellent English communication (verbal & written).
• Empathy and active listening.
• Curiosity to ask the why behind user behavior.

Key Expertise

• A strong focus on professionalism and providing high-quality service.
• Excellent problem-solving skills and the ability to ask thoughtful questions.

Qualification

• Any Graduate with fluency in English speaking (must be comfortable communicating with US, UK, AUS & Canada customers).

Experience

• 0 to 2 years of experience

Benefits

• 22 Paid Leaves
• 5 Days Working
• Good Company Culture
• Health Insurance
• Life Insurance
• Pension Scheme
• Statutory Benefits (PF & ESIC)
• Salary on time
• Yearly Picnic
• Annual Sports Day
• Monthly Events
• Festival Celebrations

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Apply for "Customer Relationship Manager" Job

• Job Function: HR/PM/IR/Training
• Industry: Technology (IT, Telecom, Dot Com etc) (Other Technology Services)