Customer Relationship manager - Nellore

Aditya Birla Sun Life Insurance; Andhra Pradesh; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Aditya Birla Sun Life Insurance in India is seeking a high-energy Sales Manager to drive insurance business from the assigned team and orphan database across campaigns. You will spearhead pre- and post-sales support, ensuring consistent quarterly growth while meeting FYP and renewal targets.

The role demands strong relationship-building, leadership, and strategic campaign execution. The ideal candidate will guide front-line sales, optimize processes, and collaborate across teams to maximize

Qualifications

• Life insurance or financial services sales experience.
• Proven track record of achieving targets.
• Excellent communication and leadership abilities.

Responsibilities

• Maintain relationships with orphan customers.
• Upsell to customers via campaigns.
• Ensure renewal collections and AUM conservation.
• Allocate leads to team and monitor topline performance.
• Guide team through sales process and training.

Skills

Team management

Sales leadership

Campaign management

Customer relationship

Education

MBA in Marketing

Bachelor's degree

Tools

CRM

MS Excel

PowerPoint

Job description

Job Purpose

Drive Insurance Business from assigned team and Orphan database across campaigns. To ensure all the pre and post sales support and services to the clients along with the team. To maintain Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.

Dimensions

What are the areas (in quantitative terms) the job has an impact on?

• Dimension
• Remarks
• Manpower (Nos.)

• Direct: 5-7
• Indirect: N/A
• FYP Targets: ~ Rs. 8 mn
• NOP Targets: 200-250
• Renewal Collection on orphan Base: 20-30 crores of AUM

Job Context & Major Challenges

Key Challenges for the role –

• To drive adoption of Service to sales approach on the Orphan customer.
• To ensure differentiated and segmented approach to various campaigns
• To manage attrition of the front line sales force and limited availability of quality talent.

Principal Accountabilities

Supporting Actions

Implementation of Loyalty Model

• To ensure maintenance of relationship with Orphan customers.
• Up-Sell to customers assigned through various campaigns.
• Ensure Renewal collection and AUM conservation of the assigned base.

Achieve Targets related to Premium and NOP in order to contribute in overall growth of the company

• Allocate leads to the team members as per targets decided.
• Periodically monitor and review performance on the assigned topline and health parameters
• Handhold and guide them on the sales process, lead conversion and closure of sale
• Aggressively downloading all the RnR activities running by the organisation.

Executes smooth function of the sales and other processes in order to maximise business potential.

• Communicating any process change or change in any rules and regulations by the help of different training module.
• Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks