Customer Relationship Manager Cochin

Aditya Birla Sun Life Insurance; Kerala; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Aditya Birla Sun Life Insurance seeks a dynamic sales leader to derive Insurance Business from an assigned team and to provide comprehensive pre- and post-sales support, ensuring steady quarterly growth. The role addresses a stabilizing channel, high attrition of frontline sales, and the need to build scalable people, process, and structure.

Key duties include setting targets, coaching the team, recruiting and training, and maintaining persistency to optimise profitability and health of the

Responsibilities

• Achieve targets related to Premium and NOP to drive company growth.
• Allocate leads, monitor performance, and guide sales process.
• Recruit, train, and develop team to maximise productivity.
• Persistency targets, renewals, and corrective actions.

Job description

Job Context & Major Challenges

Job Context: To derive Insurance Business from assigned team. To ensure all the pre and post sales support and services to the clients along with the team. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.

• Upcoming channel that’s being stabilized and requires a lot of efforts in setting up the people, process and structure.
• High attrition of the front line sales force and limited availability of quality talent

Job Purpose

Job Purpose Description

Job Context & Major Challenges

Job Context: To derive Insurance Business from assigned team. To ensure all the pre and post sales support and services to the clients along with the team. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.

Job Challenges:

• Upcoming channel that’s being stabilized and requires a lot of efforts in setting up the people, process and structure.
• High attrition of the front line sales force and limited availability of quality talent

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Achieve Targets related to Premium and NOP in order to contribute in overall growth of the company 1. Allocate leads to the team members as per targets decided.

• Periodically monitor and review performance on the assigned topline and health parameters
• Handhold and guide them on the sales process, lead conversion and closure of sale
• Aggressively downloading all the RnR activities running by the organisation.

KRA2 Executes smooth function of the sales and other processes in order to maximise business potential. 1. Communicate any process change or change in any rules and regulations by the help of different training module.

• Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks

KRA3 Ensure relevant people in the right place right time in order to maximise the productivity 1. Understanding the strength of the resource and depending on that allocating job responsibility

• Evaluating the opportunity of each business unit and allocating targets as per that
• Recruit, develop and train team members to maximize productivity

KRA4 Execute the right method of business acquisition in order get the profitable mix for the organisation 1. Scrutinise the business on regular basis and give the relevant information to superiors

• Achieve Persistency targets as per the company norms so that renewals take place on time
• Take corrective actions related to persistency and health

KRA5 Team Management 1. Ensure through continuous on the job training, skill enhancement of team members