Customer Relationship Management Specialist

Doceree; Dadri; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive Salary Package

Generous Leave Policy

Flexible Working Hours

Health Care Benefits

Job summary

Doceree is hiring a CRM Specialist to run CRM operations with strong HubSpot expertise. Location is Noida, India, onsite (5 days a week) in Marketing. You will manage campaigns, pipelines, content assets and lead routing to support marketing and sales teams.

The role requires 4–6 years of experience, with hands-on work across HubSpot Hubs, email templates, landing pages, and data quality management.

Qualifications

• Hands-on experience across HubSpot hubs (Marketing, Sales, Content).
• Ability to configure campaigns, pipelines and lifecycle stages in HubSpot.
• Experience building responsive email templates and landing pages in HubSpot.
• Familiarity with forms, tracking, A/B tests and quality checks across devices.
• Working knowledge of HTML/CSS and HubL for custom development is a plus.
• Experience with lead scoring, segmentation and marketing-to-sales handoffs.
• Data quality, deduplication and integration troubleshooting in a CRM.

Responsibilities

• Manage HubSpot CRM processes for marketing and sales operations.
• Configure campaigns, pipelines, lifecycle stages and content assets.
• Develop and maintain email templates and landing pages in HubSpot.
• Set up lead scoring, segmentation and nurturing workflows.
• Maintain data quality, dedupe records and manage integrations.
• Create dashboards and reports to track campaign performance and funnel health.

Skills

HubSpot Hub

HubSpot Marketing Hub

HubSpot Sales Hub

HubSpot Content Hub

HTML/CSS

HubL

Campaign Management

Lead Scoring

Tools

HubSpot

HubL

HTML/CSS

CRM Platforms

Job description

Doceree is a growing AdTech start-up delivering innovative solutions. As the first global network of physician-only platforms for programmatic messaging, Doceree is transforming the digital communication landscape in the global healthcare industry. Doceree provides the most comprehensive solution to Healthcare and Lifesciences advertisers to reach the target audience in the most effective and efficient way through programmatic digital advertising.

Our Core Belief

Technology can connect the fragmented healthcare ecosystem to deliver information when it is most needed to improve patients' outcomes.

We are expanding our footprints across the globe and enhancing our services, offering, and developing new products and solutions to address the unmet needs of industry. Doceree is operating in 22 countries currently with offices in NY, India and London.

About The Job

Position Title: CRM Specialist

Experience: 4–6 Years

Department: Marketing

Location: Noida, India

Work Setting: Onsite (work from office - 5 days a week)

We’re looking for a CRM Operations specialist with strong hands‑on experience in HubSpot to manage our CRM processes and ensure smooth day-to-day marketing and sales operations. Below is a breakdown of the key requirements:

1. Experience Across HubSpot Hubs

• Practical experience working across Marketing Hub, Sales Hub, and Content Hub.
• Ability to configure and manage campaigns, sales pipelines, lifecycle stages, and content assets.

2. Email Templates and Landing Pages

• Experience developing, customizing, and maintaining responsive email templates and landing pages within HubSpot.
• Familiarity with forms, campaign tracking, A/B testing, and quality checks across devices and email clients.
• Working knowledge of HTML/CSS and HubL for custom development would be a plus.

3. Lead Management and Automation

• Experience setting up and refining lead scoring based on lead profiles and engagement.
• Ability to manage segmentation, lead nurturing workflows, lead routing, and marketing-to-sales handoffs.
• Strong understanding of lifecycle stages and automated follow‑up processes.

4. CRM Data and Operational Management

• Ability to maintain data quality through deduplication, property management, and regular database checks.
• Experience managing integrations, troubleshooting workflow issues, and maintaining email subscription preferences.
• A proactive approach to identifying process gaps and reducing manual work.

5. Reporting and Process Improvement

• Experience building dashboards and reports to track campaign performance, funnel conversion, and pipeline health.
• Ability to document processes and work closely with marketing and sales teams to keep operations consistent and efficient.

Why Explore a Career at Doceree

Be a Part of the Revolution in Healthcare Marketing. Innovate with Us to Unite and Transform the Healthcare Providers (HCPs) - Ecosystem for Improved Patient Outcomes.

Doceree has been recognized and certified two times in a row – Best places to work NJ 2023, Great Place to work 2023.

Doceree Benefits

Below are the competitive benefits that will be provided to the selected candidates basis their location.

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Health Care Benefits

Doceree DEI Vision & Mission

Doceree DEI (Diversity, Equity & Inclusion) is to create and sustain a one team culture globally with a mission to provide equal opportunity to people from diverse social, cultural, physical and psychological backgrounds and do not discriminate on the basis of race, colour, religion, national origin, sex, age, citizenship status, disability status, genetic information, sexual orientation, or gender identity or expression of an otherwise qualified individual, or membership in any other class protected by applicable law.

Doceree fosters an inclusive culture by inculcating a sense of belonging within our ONE team through appropriate behaviours, policies and systems, while also being fair to one and all.

To support this Doceree has taken formal strides with a 5C model and 4E's pledge, to ensure, encourage and exhibit our commitment to DEI, and move towards our DEI vision.