Customer Relationship Executive

Tata Capital; Kolkata District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading financial services provider in Kolkata is seeking a Customer Relationship Executive in Digital Sales to manage customer satisfaction, build relationships, and ensure excellent service. The ideal candidate has strong communication skills, 1 year of experience in Mortgage, and is a graduate. This full-time role involves resolving customer queries and fostering long-term client relationships.

Qualifications

• Minimum 1 year of experience in Mortgage.
• Prior experience in the financial services industry is an advantage.

Responsibilities

• Manage customer satisfaction and build business relationships.
• Ensure excellent customer service and handle client relations.
• Resolve customer queries and manage communication.

Skills

Customer Satisfaction and Customer Service skills

Strong Communication skills

Excellent interpersonal and problem-solving skills

Education

Graduate

Job description

Tata Capital Limited, a subsidiary of Tata Sons Limited, is a trusted and customer-centric financial services provider. Registered with the Reserve Bank of India as a Core Investment Company, Tata Capital offers a wide range of fund and fee-based financial services under the Tata Capital brand.

The company caters to the diverse needs of retail, corporate, and institutional customers across various areas including Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, Consumer Loans, and the distribution and marketing of Tata Cards. With over 500 branches across critical markets in India, Tata Capital is well-positioned to serve its extensive customer base.

Role Description

This is a full-time, on-site role located in Kolkata for a Customer Relationship Executive in Digital Sales. The Customer Relationship Executive will be responsible for managing customer satisfaction, building and maintaining business relationships, ensuring excellent customer service, and handling client relations. Daily tasks will involve resolving customer queries, managing communication, and fostering long-term relationships with clients.

Qualifications

• Customer Satisfaction and Customer Service skills
• Experience in Mortgage Minimum 1 year
• Strong Communication skills
• Excellent interpersonal and problem-solving skills
• Graduate
• Prior experience in the financial services industry is an advantage

Seniority level

Entry level

Employment type

Full-time

Job function

Business Development and Sales