Customer Relation Executive

Amrut - The Fashion Icon; Surat; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading fashion retailer in Surat is looking for a Customer Relation Executive to manage customer accounts and ensure satisfaction. Key responsibilities include building relationships, handling inquiries, and collaborating to resolve issues. Ideal candidates will have strong communication and problem-solving skills. This role offers a rewarding career path in a dynamic team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with customers.
• Strong problem-solving and analytical skills.

Responsibilities

• Build and maintain strong relationships with customers.
• Serve as a point of contact for customers and manage customer accounts.
• Respond to customer inquiries and provide support as needed.
• Collaborate with departments to resolve customer issues.
• Prepare reports on customer account activity.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Analytical skills

Job description

Overview

Amrut - The Fashion Icon is looking for Customer Relation Executive to join our dynamic team and embark on a rewarding career journey.

Responsibilities

• Build and maintain strong relationships with customers
• Serve as a point of contact for customers and manage customer accounts
• Respond to customer inquiries and provide support and assistance as needed
• Collaborate with other departments to resolve customer issues and ensure customer satisfaction
• Provide required information to customers
• Prepare reports on customer account activity and performance
• Adhere to all customer service standards and protocols

Qualifications

• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with customers
• Strong problem-solving and analytical skills