Customer Quality Lead

Kinet Railway Solutions Limited; Latur; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Kinet Railway Solutions Ltd. in India seeks a senior Customer Quality lead to own the Quality interface for rolling stock projects.

You will drive safe, reliable, and compliant train deliveries, lead resolution of customer complaints, RCA, CAPA and continuous improvement, and build a high‑performing quality team. You will ensure ISO 22163 (IRIS) and other requirements are met, report quality performance to management and customers, and collaborate with Production, Engineering, and Supply Chain

Qualifications

• Bachelor’s degree with 14+ years or Diploma with 18+ years of experience in Mechanical/Electrical Engineering.
• Minimum 8 years of Customer Quality experience in Rolling Stock or components.
• Strong knowledge of ISO 22163 (IRIS) and Quality Management Systems.
• Customer-focused with proven experience in complaint resolution.
• Hands-on RCA, 8D, CAPA, audits, inspections and quality improvement.
• Excellent reporting, presentation, and stakeholder management skills.
• Ability to lead cross-functional teams toward zero-defect and continuous improvement.

Responsibilities

• Own Customer Quality for rolling stock/train projects.
• Ensure right-first-time, safe and compliant train delivery.
• Act as the primary quality interface with customers.
• Lead customer complaints, RCA, 8D, CAPA and closure.
• Drive customer satisfaction, quality KPIs and punch-point reduction.
• Ensure ISO 22163 (IRIS) compliance with customer requirements.
• Lead final inspection, testing, acceptance and quality release.
• Drive cross-functional resolution with Production, Engineering, Supply Chain and Quality.
• Identify critical quality risks and initiate containment/escalation.
• Drive continuous improvement, lessons learned and defect prevention.
• Lead, mentor and develop the Customer Quality team.
• Prepare and present quality performance reports to management and customers.

Skills

ISO 22163 (IRIS)

RCA / 8D / CAPA

Quality Management Systems

Customer Complaints Resolution

Stakeholder Management

Cross-functional Leadership

Audits & Inspections

Zero-defect Culture

Education

Bachelor’s degree with 14+ years

Diploma with 18+ years

Job description

Job Description:

Your mission

Drive customer quality excellence by ensuring safe, reliable, and compliant train deliveries. Act as the key customer quality interface, lead complaint resolution, RCA/CAPA, and continuous improvement initiatives. Strengthen customer satisfaction, quality governance, and cross-functional collaboration while developing a high-performing quality team and fostering a strong zero-defect culture.

Your profile

Key Responsibilities

• Own Customer Quality for rolling stock/train projects.

• Ensure right-first-time, safe and compliant train delivery.

• Act as the primary quality interface with customers.

• Lead customer complaints, RCA, 8D, CAPA and closure.

• Drive customer satisfaction, quality KPIs and punch-point reduction.

• Ensure compliance with ISO 22163 (IRIS), QMP and customer requirements.

• Lead final inspection, testing, acceptance and quality release.

• Drive cross-functional resolution with Production, Engineering, Supply Chain and Quality.

• Identify critical quality risks and initiate containment/escalation when required.

• Drive continuous improvement, lessons learned and defect prevention.

• Lead, mentor and develop the Customer Quality team.

• Prepare and present quality performance reports to management and customers.

Minimum Qualification / Experience & Competency:

• Education & Experience: Bachelor’s degree with14+ years or Diploma with18+ years of experience, preferably in Mechanical/Electrical Engineering.

• Industry Experience: Minimum8 years of Customer Quality experience in Rolling Stock or RollingStock Components.

• Quality Expertise: Strong knowledge ofISO 22163 (IRIS) and Quality ManagementSystems.

• Customer Focus: Strong customer orientationwith proven experienceincustomer complaint and quality issue resolution.

• Technical Skills: Hands‑on experienceinRCA, 8D, CAPA, audits, inspections and quality improvement.

• Communication: Excellentreporting, presentation, stakeholder management and communication skills.

• Leadership: Ability to leadcross-functional teamsand drive azero-defect and continuous improvement culture.

Why us?

• Leadanationallysignificantrailwayprojectwithtransformativepotential.
• Engage with advanced technologies and industry-leading experts.
• Thrive in a dynamic, supportive, and growth-oriented work environment

About us

Kinet Railway Solutions Ltd., an Indian manufacturer of electric passenger trains, was established to manufacture and maintain 1,920 Vande Bharat sleeper coaches. In partnership with RVNL and Indian Railways, Kinet is driving India’s railway modernization by integrating cutting‑edge technology, enhancing passenger experience, and strengthening rail infrastructure. Committed to local manufacturing, regional suppliers, and workforce development, the company operates a state-of-the-art factory in Latur and an engineering center in Hyderabad. A maintenance depot is already under construction in Jodhpur, with further facilities planned in Delhi and Bengaluru – shaping the future of rail travel in India.