Customer Quality (Automotive) - Staff Engineer

Qualcomm; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Qualcomm is seeking a qualified professional for a customer-facing role within their Quality Organization in Bengaluru, India. The position focuses on managing automotive customer quality issues and supporting product introduction processes. It requires a bachelor's or master’s degree and at least 5 years of experience in the Automotive industry.

Strong interpersonal skills and hands-on experience with diagnostic tools are essential, along with a commitment to customer satisfaction. Qualcomm, an equal opportunity employer, welcomes applications from diverse backgrounds.

Qualifications

• Bachelor’s or Master’s degree in relevant field required.
• Minimum 5 years in Automotive industry with customer-facing experience.
• Strong knowledge of semiconductor processes.

Responsibilities

• Support Automotive customer quality issue resolution.
• Manage customer communications for quality updates.
• Build and maintain customer relationships.

Skills

Customer relationship management

Quality issue resolution

Diagnostic equipment usage

Interpersonal communication

Problem solving

Education

Bachelor’s or Master’s degree in physics, electronics

PhD in related fields

Tools

Oscilloscope

Diagnostic tools

8D methodology

Job description

Job Overview

• This is a technical customer‑facing role within the Quality Organization supporting Automotive customers based in Asia (mainly India) to provide leading‑edge automotive applications using the latest Qualcomm Snapdragon, Modem and 5G technology.
• Focus on region Automotive customers and manage customer quality issue resolution for Qualcomm products from customer development, mass production to field returns.
• Work with Automotive customers and internal engineering teams to address quality issues and customer returns.
• Update customers in a timely fashion regarding the status of quality issues or any requests.
• Work closely with Customer Engineering / Applications teams to understand new product introduction status and feedback issues to Qualcomm quality organization.
• Work with Automotive customers and Qualcomm internal teams to support customer APQP, required to bring up new products (including documentation, risk assessment etc.).
• Build strong relationships with customers; be prepared to advocate for customers to Qualcomm internal teams and likewise protect Qualcomm interests when facing customers.
• Cooperate with global Qualcomm teams to handle quality issues following up and worldwide CQE strategy implementation.
• Work with local Sales/Customer Service/Engineering team closely to drive approval and adoption of Qualcomm PCNs.
• Survey key customers frequently for quality KPIs including business reviews.
• Bring customer intelligence into Qualcomm such as new regional requirements, standards, risks, and opportunities.
• Support offshore facilities of worldwide customers.

Qualifications

• Bachelor’s or Master’s degree in physics, electronics, or related disciplines.
• Minimum 5 years of work experience in the Automotive industry in a customer‑facing role.
• Understanding of semiconductor processes including wafer fabrication, assembly, and test.
• Hands‑on experience of using diagnostic equipment such as oscilloscope, curve trace, CSAM.
• Understanding of Electrically Induced Physical Damage (EIPD).
• Understanding and application of 8D methodology and related tools.

Desirable Technical Experience

• Understanding of India Automotive OEM/ Tier‑1 quality support expectations.
• Understanding of PPAP / APQP / IATF 16949.
• Knowledge and experience of quality tools and reliability.
• Knowledge of CMOS manufacturing, construction, and deconstruction.
• Knowledge of IC assembly methods / processes.
• Familiarity with Digital & Mixed‑signal test systems and methods.
• Strong interpersonal communication skill with customer and internal team; must be persistent and determined, can manage difficult conversations.
• Confident and flexible self‑starter— desire to do what is needed to address a customer issue.
• Excellent teamwork for problem solving.
• Proficiency in verbal and written English.
• Available for domestic and international travel.
• Honesty and Integrity.

Minimum Qualifications

• Bachelor’s Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 4+ years of Quality Engineering or related work experience.
• Master’s Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 3+ years of Quality Engineering or related work experience.
• PhD in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 2+ years of Quality Engineering or related work experience.

Equal‑Opportunity Employer

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e‑mail disability‑[e-mail] or call Qualcomm's toll‑free number. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to participate in the hiring process.