Customer Program Lead

Syntasa; Vadodara; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Syntasa seeks a strategic, confident Customer Program Lead to drive client-facing programs from kickoff to delivery. You will coordinate with account teams and technical experts to ensure successful outcomes, timelines, and stakeholder alignment while representing Syntasa with professionalism.

The role favors strong facilitation, communication, and documentation skills, with 7–10 years in program management, PMP/Prince2/Agile certifications a plus, and comfort working remotely across regions,

Qualifications

• Experience in client-facing roles with international stakeholders.
• Strong facilitation, communication, and storytelling skills.
• Ownership and accountability for delivery success.
• Excellent organizational and analytical abilities with attention to detail.
• Knowledge of Agile, Hybrid, and Waterfall PM methodologies.
• 7–10 years of project/program management experience in SaaS/consulting.
• Bachelor’s degree; PMP/Prince2/Agile certifications preferred.
• Experience handling US/Europe clients; public sector exposure a plus.
• Willingness to overlap with US Eastern Time and work remotely.

Responsibilities

• Lead client-facing programs end-to-end from kickoff to delivery.
• Steer meetings, align stakeholders, and determine next steps.
• Communicate status updates to executives and teams.
• Coordinate resources with account management and services.
• Maintain project plans, governance docs, and delivery reports.
• Identify process gaps and contribute to PMO improvements.

Skills

Client-facing

Facilitation & storytelling

Communication

Ownership & accountability

Organizational & analytical

PM frameworks (Agile, Hybrid, Waterfal

Delivery ownership

Cross-functional collaboration

US EST overlap & remote work

Education

Bachelor’s degree

PMP/Prince2/Agile certs

Job description

Syntasa, a leader in leveraging big data and cloud computing to understand digital behavior, is seeking a strategic, confident, and highly organized Customer Program Lead to lead and deliver client-facing programs and projects. This individual contributor role requires a strong background in program and project management, excellent stakeholder communication and facilitation skills, and the ability to independently manage complex, cross-functional initiatives with both internal and external partners. You’ll work closely with clients, account teams, and technical experts to ensure project success - from kickoff to completion - while representing Syntasa with professionalism and clarity in every interaction. We offer a fun, collaborative, and forward-thinking environment where individuals take pride in working on cutting-edge AI/ML and big data solutions.

Key Responsibilities

• Lead client-facing programs end-to-end - from kickoff through delivery - ensuring outcomes, timelines, and stakeholder expectations are consistently met.
• Act as the primary program manager in client meetings, steering discussions toward clarity, alignment, and next steps.
• Manage stakeholder communications across multiple levels (executive, business, and technical) with clear, concise, and proactive updates. Confidently represent Syntasa in client presentations, reviews, and status updates
• Partner cross-functionally with Account Management, Services/Engineering to coordinate resources, define priorities, and proactively manage risks.
• Develop and maintain detailed project plans, status reports, and documentation and oversee project governance and program reporting. Maintain high-quality delivery documentation, reports, and decks that clearly communicate progress and results.
• Contribute to continuous improvement by identifying process gaps, sharing best practices, and supporting the evolution of the PMO and delivery frameworks.

Required qualifications

• Proven success in client-facing roles - facilitating meetings, managing expectations, and leading communications across international stakeholders.
• Excellent facilitation, communication, and storytelling skills - able to make complex concepts simple, visual, and actionable.
• Demonstrated ownership and accountability for delivery success, with or without direct reports.
• Strong organizational and analytical skills, with attention to detail and follow-through under tight deadlines. Collaborative mindset and ability to build trusted relationships across all levels of an organization.
• Strong understanding and hands-on experience with project management frameworks (Agile, Hybrid, or Waterfall), including PMI methodologies, and the ability to adapt them to real-world delivery.
• 7–10 years of relevant project/program management experience, ideally in a consulting, SaaS, or data/AI technology environment.
• Bachelor’s degree required; PMP, Prince2, or Agile certifications preferred.
• Experience working across U.S. or Europe-based clients preferred, especially in the Public Sector market.
• Comfortable overlapping with U.S. Eastern Time and working remotely.
• Interest in learning technical concepts related to big data, AI/ML, and digital analytics.