Customer Program Lead

Syntasa; Navi Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Syntasa is seeking a strategic, trusted Customer Program Lead to drive client-facing programs end-to-end, coordinating with account teams and technical experts from kickoff to completion.

You will represent Syntasa professionally in client interactions, manage cross-functional resources, and push continuous improvement across delivery frameworks in a remote, globally distributed setting.

Qualifications

• 7–10 years of project/program management experience in consulting, SaaS, or data/AI environments.
• Bachelor’s degree required; PMP/Prince2 or Agile certifications preferred.
• Proven ability to manage client-facing programs with internal and external partners.
• Strong organizational, analytical, and communication skills.
• Experience coordinating global stakeholders across different time zones.

Responsibilities

• Lead client-facing programs end-to-end - from kickoff through delivery - ensuring outcomes, timelines, and stakeholder expectations are met.
• Act as the primary program manager in client meetings, steering discussions toward clarity, alignment, and next steps.
• Manage stakeholder communications across multiple levels with clear, proactive updates; represent Syntasa in client presentations.
• Coordinate resources with Account Management, Services, and Engineering; manage risks and priorities.
• Develop detailed project plans, status reports, and governance documents; ensure high-quality delivery decks.
• Support PMO evolution by identifying gaps and sharing best practices.

Skills

Client-facing

Stakeholder management

Facilitation

Project delivery

Ownership & accountability

Cross-functional collaboration

PM frameworks

Communication storytelling

Education

Bachelor's degree

Tools

PMI methodologies

Agile

Waterfall

Job description

Syntasa, a leader in leveraging big data and cloud computing to understand digital behavior, is seeking a strategic, confident, and highly organized Customer Program Lead to lead and deliver client-facing programs and projects. This individual contributor role requires a strong background in program and project management, excellent stakeholder communication and facilitation skills, and the ability to independently manage complex, cross-functional initiatives with both internal and external partners. You’ll work closely with clients, account teams, and technical experts to ensure project success - from kickoff to completion - while representing Syntasa with professionalism and clarity in every interaction. We offer a fun, collaborative, and forward-thinking environment where individuals take pride in working on cutting-edge AI/ML and big data solutions.

Key Responsibilities

• Lead client-facing programs end-to-end - from kickoff through delivery - ensuring outcomes, timelines, and stakeholder expectations are consistently met.
• Act as the primary program manager in client meetings, steering discussions toward clarity, alignment, and next steps.
• Manage stakeholder communications across multiple levels (executive, business, and technical) with clear, concise, and proactive updates. Confidently represent Syntasa in client presentations, reviews, and status updates
• Partner cross-functionally with Account Management, Services/Engineering to coordinate resources, define priorities, and proactively manage risks.
• Develop and maintain detailed project plans, status reports, and documentation and oversee project governance and program reporting. Maintain high-quality delivery documentation, reports, and decks that clearly communicate progress and results.
• Contribute to continuous improvement by identifying process gaps, sharing best practices, and supporting the evolution of the PMO and delivery frameworks.

Required qualifications

• Proven success in client-facing roles - facilitating meetings, managing expectations, and leading communications across international stakeholders.
• Excellent facilitation, communication, and storytelling skills - able to make complex concepts simple, visual, and actionable.
• Demonstrated ownership and accountability for delivery success, with or without direct reports.
• Strong organizational and analytical skills, with attention to detail and follow-through under tight deadlines. Collaborative mindset and ability to build trusted relationships across all levels of an organization.
• Strong understanding and hands-on experience with project management frameworks (Agile, Hybrid, or Waterfall), including PMI methodologies, and the ability to adapt them to real-world delivery.
• 7–10 years of relevant project/program management experience, ideally in a consulting, SaaS, or data/AI technology environment.
• Bachelor’s degree required; PMP, Prince2, or Agile certifications preferred.
• Experience working across U.S. or Europe-based clients preferred, especially in the Public Sector market.
• Comfortable overlapping with U.S. Eastern Time and working remotely.
• Interest in learning technical concepts related to big data, AI/ML, and digital analytics.