Customer Program Lead

Syntasa; Palakkad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Syntasa is seeking a strategic Customer Program Lead to manage client-facing programs end-to-end, coordinating with account teams and technical experts. This individual contributor role emphasizes strong communication, planning, and cross-functional collaboration across international clients.

Ideal candidates have 7–10 years in program management within consulting, SaaS, or data/AI environments, with a Bachelor’s degree and PMI-related certifications preferred.

Qualifications

• Proven success in client-facing roles—facilitating meetings, managing expectations, and leading communications across international stakeholders.
• Excellent facilitation, communication, and storytelling skills—make complex concepts simple, visual, and actionable.
• Demonstrated ownership and accountability for delivery success, with or without direct reports.
• Strong organizational and analytical skills with attention to detail and follow-through under tight deadlines; collaborative mindset.
• Strong understanding of project management frameworks (Agile, Hybrid, Waterfall) and PMI methodologies; able to adapt to real-world delivery.
• 7–10 years of relevant program management experience, ideally in consulting, SaaS, or data/AI environments.
• Bachelor’s degree required; PMP/Prince2/Agile certifications preferred.
• Experience working with US/Europe-based clients, especially in Public Sector.
• Comfortable overlapping with US Eastern Time and working remotely.
• Interest in learning technical concepts related to big data, AI/ML, and digital analytics.

Responsibilities

• Lead client-facing programs end-to-end—kickoff to delivery—ensuring outcomes, timelines, and stakeholder expectations are met.
• Serve as the primary program manager in client meetings, guiding discussions toward clarity and next steps.
• Manage stakeholder communications across executive, business, and technical levels with clear updates; represent Syntasa in presentations.
• Partner cross-functionally with Account Management and Services/Engineering to coordinate resources and priorities; manage risks.
• Develop and maintain detailed project plans, status reports, and governance artifacts; deliver high-quality documentation and decks.
• Contribute to PMO evolution by identifying gaps and sharing best practices.

Skills

Client-facing communication

Facilitation

Delivery ownership

Stakeholder management

Project management frameworks

Time zone overlap

Remote collaboration

Education

Bachelor's degree

Job description

Syntasa, a leader in leveraging big data and cloud computing to understand digital behavior, is seeking a strategic, confident, and highly organized Customer Program Lead to lead and deliver client-facing programs and projects. This individual contributor role requires a strong background in program and project management, excellent stakeholder communication and facilitation skills, and the ability to independently manage complex, cross-functional initiatives with both internal and external partners. You’ll work closely with clients, account teams, and technical experts to ensure project success - from kickoff to completion - while representing Syntasa with professionalism and clarity in every interaction. We offer a fun, collaborative, and forward-thinking environment where individuals take pride in working on cutting-edge AI/ML and big data solutions.

Key Responsibilities

• Lead client-facing programs end-to-end - from kickoff through delivery - ensuring outcomes, timelines, and stakeholder expectations are consistently met.
• Act as the primary program manager in client meetings, steering discussions toward clarity, alignment, and next steps.
• Manage stakeholder communications across multiple levels (executive, business, and technical) with clear, concise, and proactive updates. Confidently represent Syntasa in client presentations, reviews, and status updates
• Partner cross-functionally with Account Management, Services/Engineering to coordinate resources, define priorities, and proactively manage risks.
• Develop and maintain detailed project plans, status reports, and documentation and oversee project governance and program reporting. Maintain high-quality delivery documentation, reports, and decks that clearly communicate progress and results.
• Contribute to continuous improvement by identifying process gaps, sharing best practices, and supporting the evolution of the PMO and delivery frameworks.

Required qualifications

• Proven success in client-facing roles - facilitating meetings, managing expectations, and leading communications across international stakeholders.
• Excellent facilitation, communication, and storytelling skills - able to make complex concepts simple, visual, and actionable.
• Demonstrated ownership and accountability for delivery success, with or without direct reports.
• Strong organizational and analytical skills, with attention to detail and follow-through under tight deadlines. Collaborative mindset and ability to build trusted relationships across all levels of an organization.
• Strong understanding and hands-on experience with project management frameworks (Agile, Hybrid, or Waterfall), including PMI methodologies, and the ability to adapt them to real-world delivery.
• 7–10 years of relevant project/program management experience, ideally in a consulting, SaaS, or data/AI technology environment.
• Bachelor’s degree required; PMP, Prince2, or Agile certifications preferred.
• Experience working across U.S. or Europe-based clients preferred, especially in the Public Sector market.
• Comfortable overlapping with U.S. Eastern Time and working remotely.
• Interest in learning technical concepts related to big data, AI/ML, and digital analytics.