Customer Program Lead

Syntasa; Lunglei; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Syntasa seeks a strategic, organized Customer Program Lead to manage and deliver client-facing programs from kickoff to completion. You'll work with clients, account teams, and technical experts to ensure success while upholding professionalism in every interaction.

Ideal candidates have 7–10 years of PM experience in consulting/SaaS with PMP/Prince2/Agile certifications, and comfort working across US/EU time zones remotely.

Qualifications

• Bachelor's degree required; PMP, Prince2 or Agile certifications preferred.
• 7–10 years of project/program management experience in consulting, SaaS, or data/AI environments.
• Experience managing client-facing programs with international stakeholders.
• Excellent facilitation, communication, and storytelling skills; simplify complex topics.

Responsibilities

• Lead client-facing programs end-to-end, ensuring outcomes and timelines.
• Represent the PMO in client meetings, guiding discussions toward clarity and next steps.
• Coordinate across Account Management, Services, and Engineering to manage resources and risks.
• Develop and maintain detailed project plans, status reports, and governance artifacts.
• Contribute to continuous improvement of delivery frameworks and processes.

Skills

Client-facing

Stakeholder management

Facilitation

Storytelling

Delivery ownership

PM frameworks

Cross-functional collaboration

Risk management

Time management

Communication

Education

Bachelor's degree

Job description

Syntasa, a leader in leveraging big data and cloud computing to understand digital behavior, is seeking a strategic, confident, and highly organized Customer Program Lead to lead and deliver client-facing programs and projects. This individual contributor role requires a strong background in program and project management, excellent stakeholder communication and facilitation skills, and the ability to independently manage complex, cross-functional initiatives with both internal and external partners. You’ll work closely with clients, account teams, and technical experts to ensure project success - from kickoff to completion - while representing Syntasa with professionalism and clarity in every interaction. We offer a fun, collaborative, and forward-thinking environment where individuals take pride in working on cutting-edge AI/ML and big data solutions.

Key Responsibilities

• Lead client-facing programs end-to-end - from kickoff through delivery - ensuring outcomes, timelines, and stakeholder expectations are consistently met.
• Act as the primary program manager in client meetings, steering discussions toward clarity, alignment, and next steps.
• Manage stakeholder communications across multiple levels (executive, business, and technical) with clear, concise, and proactive updates. Confidently represent Syntasa in client presentations, reviews, and status updates
• Partner cross-functionally with Account Management, Services/Engineering to coordinate resources, define priorities, and proactively manage risks.
• Develop and maintain detailed project plans, status reports, and documentation and oversee project governance and program reporting. Maintain high-quality delivery documentation, reports, and decks that clearly communicate progress and results.
• Contribute to continuous improvement by identifying process gaps, sharing best practices, and supporting the evolution of the PMO and delivery frameworks.

Required qualifications

• Proven success in client-facing roles - facilitating meetings, managing expectations, and leading communications across international stakeholders.
• Excellent facilitation, communication, and storytelling skills - able to make complex concepts simple, visual, and actionable.
• Demonstrated ownership and accountability for delivery success, with or without direct reports.
• Strong organizational and analytical skills, with attention to detail and follow-through under tight deadlines. Collaborative mindset and ability to build trusted relationships across all levels of an organization.
• Strong understanding and hands-on experience with project management frameworks (Agile, Hybrid, or Waterfall), including PMI methodologies, and the ability to adapt them to real-world delivery.
• 7–10 years of relevant project/program management experience, ideally in a consulting, SaaS, or data/AI technology environment.
• Bachelor’s degree required; PMP, Prince2, or Agile certifications preferred.
• Experience working across U.S. or Europe-based clients preferred, especially in the Public Sector market.
• Comfortable overlapping with U.S. Eastern Time and working remotely.
• Interest in learning technical concepts related to big data, AI/ML, and digital analytics.