Customer Program Lead

Syntasa; Junagadh; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Syntasa is seeking a strategic, confident Customer Program Lead to manage and deliver client-facing programs end-to-end. You will collaborate with clients, account teams, and technical experts to ensure successful outcomes from kickoff to completion.

The role requires strong stakeholder facilitation, storytelling, and ownership of delivery across international clients, with remote work aligning to US Eastern time zones. You will contribute to PMO evolution and best-practice delivery processes.

Qualifications

• Proven success in client-facing roles with executive, business, and technical stakeholders.
• Excellent facilitation, communication, and storytelling skills to simplify complex concepts.
• Demonstrated ownership and accountability for delivery success, with or without direct reports.
• Strong organizational and analytical skills with attention to detail and deadline adherence.
• Experience with Agile, Hybrid, or Waterfall delivery methodologies and PMI approaches.

Responsibilities

• Lead client-facing programs end-to-end from kickoff to delivery, ensuring outcomes and timelines.
• Steer client discussions toward clarity, alignment, and next steps in meetings.
• Manage stakeholder communications across levels with clear, proactive updates and professional client representation.
• Partner cross-functionally with Account Management, Services/Engineering to align priorities and mitigate risks.
• Develop and maintain detailed project plans, status reports, and governance documentation.
• Identify process gaps and advocate for continuous improvement of PMO and delivery frameworks.

Skills

Client-facing leadership

Facilitation & storytelling

Stakeholder communications

Delivery ownership

PM frameworks (Agile/Hybrid/Waterfall)

Cross-functional collaboration

Education

Bachelor's degree

PM certifications (PMP/Prince2/Agile)

Job description

Syntasa, a leader in leveraging big data and cloud computing to understand digital behavior, is seeking a strategic, confident, and highly organized Customer Program Lead to lead and deliver client-facing programs and projects. This individual contributor role requires a strong background in program and project management, excellent stakeholder communication and facilitation skills, and the ability to independently manage complex, cross-functional initiatives with both internal and external partners. You’ll work closely with clients, account teams, and technical experts to ensure project success - from kickoff to completion - while representing Syntasa with professionalism and clarity in every interaction. We offer a fun, collaborative, and forward-thinking environment where individuals take pride in working on cutting-edge AI/ML and big data solutions.

Key Responsibilities

• Lead client-facing programs end-to-end - from kickoff through delivery - ensuring outcomes, timelines, and stakeholder expectations are consistently met.
• Act as the primary program manager in client meetings, steering discussions toward clarity, alignment, and next steps.
• Manage stakeholder communications across multiple levels (executive, business, and technical) with clear, concise, and proactive updates. Confidently represent Syntasa in client presentations, reviews, and status updates
• Partner cross-functionally with Account Management, Services/Engineering to coordinate resources, define priorities, and proactively manage risks.
• Develop and maintain detailed project plans, status reports, and documentation and oversee project governance and program reporting. Maintain high-quality delivery documentation, reports, and decks that clearly communicate progress and results.
• Contribute to continuous improvement by identifying process gaps, sharing best practices, and supporting the evolution of the PMO and delivery frameworks.

Required qualifications

• Proven success in client-facing roles - facilitating meetings, managing expectations, and leading communications across international stakeholders.
• Excellent facilitation, communication, and storytelling skills - able to make complex concepts simple, visual, and actionable.
• Demonstrated ownership and accountability for delivery success, with or without direct reports.
• Strong organizational and analytical skills, with attention to detail and follow-through under tight deadlines. Collaborative mindset and ability to build trusted relationships across all levels of an organization.
• Strong understanding and hands-on experience with project management frameworks (Agile, Hybrid, or Waterfall), including PMI methodologies, and the ability to adapt them to real-world delivery.
• 7–10 years of relevant project/program management experience, ideally in a consulting, SaaS, or data/AI technology environment.
• Bachelor’s degree required; PMP, Prince2, or Agile certifications preferred.
• Experience working across U.S. or Europe-based clients preferred, especially in the Public Sector market.
• Comfortable overlapping with U.S. Eastern Time and working remotely.
• Interest in learning technical concepts related to big data, AI/ML, and digital analytics.