Customer Planning Advanced Specialist

Autoliv; Tamil Nadu; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Autoliv in India (Tamil Nadu) seeks a Customer Planning Advanced Specialist to oversee forecasts, orders and delivery schedules. You will liaise with production planning, warehouse and transport teams to secure on-time deliveries and maintain robust customer relationships.

The role requires 5+ years in a Tier 1 automotive setting with direct OEM exposure, along with SAP/ERP proficiency and Excel expertise. Fluent English and French are preferred; cross-functional collaboration is essential.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, Industrial Engineering, or related field.
• Minimum 5 years of experience in a similar Tier 1 automotive environment with direct customer-facing OEM experience.
• Experience in Customer Planning, Supply Chain, Logistics, or Production Planning.
• Good knowledge of SAP/ERP systems and Microsoft Excel.
• Experience in demand management, delivery scheduling, and order management.
• Strong analytical and problem-solving skills.
• Excellent planning and organizational abilities.
• Strong communication and customer service skills.
• Ability to work with cross-functional teams.

Responsibilities

• Receive, review and integrate customer forecasts, call-offs and orders into the planning system.
• Analyze demand variations and inform production planning and stakeholders.
• Confirm customer requirements based on capacity, material availability and lead times.
• Prepare, maintain and monitor customer delivery schedules and shipment priorities.
• Coordinate daily with production planning, warehouse and transport teams for on-time deliveries.
• Monitor backlog, shortages, inventory coverage and delivery risks; initiate recovery actions.
• Maintain communication with customers regarding order status and constraints.
• Ensure accurate customer master data, scheduling agreements and planning parameters in SAP/ERP.
• Track customer planning KPIs and support root-cause analysis and corrective actions.
• Ensure compliance with customer requirements and Autoliv standards.
• Support customer meetings, capacity reviews, audits and escalation calls.
• Contribute to new product launches, engineering changes and phase-in/phase-out planning.
• Support inventory optimization and premium freight reduction.
• Promote safety, teamwork, customer focus and continuous improvement.

Skills

Customer planning

Demand management

Delivery scheduling

Order management

Analytical skills

Cross-functional teamwork

English-French fluency

Education

Bachelor’s degree in Supply Chain, Logistics, Business Administration, Industrial Engineering, or related field

Tools

SAP/ERP

Microsoft Excel

Job description

Autoliv's primary goal is to Save More Lives. Our products never get a second chance. This is why we can never compromise on quality. We are working to increase vehicle safety by developing seatbelts, airbags and steering wheels and you can be part of our team asCustomer Planning Advanced Specialist.

Should you be interested in overseeing these tasks and aiming for enhanced performance standards, your role will involve:

• Receive, review and integrate customer forecasts, call-offs and orders into the planning system.

• Analyse demand variations and communicate significant changes to production planning and relevant stakeholders.

• Confirm customer requirements based on available capacity, material availability and agreed lead times.

• Prepare, maintain and monitor customer delivery schedules and shipment priorities.

• Coordinate daily with production planning, warehouse and transport teams to secure on-time deliveries.

• Monitor backlog, shortages, inventory coverage and delivery risks; initiate recovery actions and escalation deviations.

• Maintain regular and transparent communication with customers regarding order status and delivery constraints.

• Ensure accurate customer master data, scheduling agreements and planning parameters in SAP/ERP and customer portals.

• Track customer planning KPIs and support root-cause analysis and corrective actions.

• Ensure compliance with customer-specific requirements, internal procedures and Autoliv standards.

• Support customer meetings, capacity reviews, audits and escalation calls.

• Contribute to new product launches, engineering changes and phase-in/phase-out planning.

• Support inventory optimization, obsolete stock prevention and premium freight reduction.

• Promote safety, teamwork, customer focus and continuous improvement.

• Perform other related duties assigned by management.

If you have/are:

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, Industrial Engineering, or a related field.

• Minimum 5 years of experience in a similar Tier 1 automotive environment, with direct customer-facing experience with automotive OEMs.

• Experience in Customer Planning, Supply Chain, Logistics, or Production Planning.

• Good knowledge of SAP/ERP systems and Microsoft Excel.

• Experience in demand management, delivery scheduling, and order management.

• Strong analytical and problem-solving skills.

• Excellent planning and organizational abilities.

• Strong communication and customer service skills.

• Ability to work effectively with cross-functional teams.

• Fluent in English and French.

• Customer-oriented, proactive, and results-driven mindset.

• Ability to work in a dynamic environment and manage multiple priorities.

  We will be more than glad to chat with you about your experience and your career goals.

In our international work setting, you will find a range of opportunities that are designed to enhance your career and personal development. Including new and different perspectives is part of what ensures the team’s success. We are committed to develop people’s skills, knowledge and creative potential. Our training and development programs emphasize technical competency, leadership development and business management skill.

More lives saved – more life lived!