Customer Operations Engineer

CIEL HR; Savli; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

An established industry player is seeking a Customer Support Executive to join their dynamic team. This role involves managing customer orders, providing commercial support, and collaborating with various departments to ensure customer satisfaction. The ideal candidate will possess strong communication skills and a solid understanding of MRP systems. With a focus on operational excellence, you will play a key role in enhancing customer service practices and supporting logistics for shipment planning. If you are passionate about delivering high-quality support and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Transportation facility

Canteen facility

Qualifications

• 2-5 years of experience in customer support roles.
• Diploma or BE in Mechanical/Electrical from an AICTE-approved university.

Responsibilities

• Handle customer orders and sales independently.
• Coordinate with teams to answer customer queries.
• Create monthly MIS reports and monitor KPIs.

Skills

MRP System Knowledge

Basic Excel Skills

Operational Understanding

Effective Communication

High Impact Communication

Strong Time Management

Computer Proficiency (Windows, ERP)

Integrity and Trustworthiness

Education

Diploma in Mechanical/Electrical

BE in Mechanical/Electrical

Tools

Oracle-based MRP system

JDE

Job description

• Job Title: Customer Support Executive for FMT BU
• Manufacturing company
• Third Party Payroll
• Permanent
• Location: Savli, Vadodara
  
• Department: Customer Support (Operation)
  
• Qualification: Diploma or BE (Mechanical/Electrical) from an AICTE-approved university
  
• Experience Needed: 2to5 years in customer support roles
  
• Gender Preference: Male/Female
  
• Physical Work: 90% Desk Job, 10% Shop Floor
• Transportation and canteen facility
  

Nature of Work:

• Customer representative tasks
  
• Commercial support
  
• Inside sales activities
  

Key Responsibilities:

• Handle customer orders and sales independently
  
• Book orders and send confirmation documents via JDE/MRP systems
  
• Coordinate with teams to answer customer queries
  
• Collaborate with cross-functional departments on goals and timelines
  
• Create monthly MIS reports
  
• Support logistics and operations for shipment planning
  
• Work with technical and commercial data sheets
  
• Documentation (ABG, PBG) and finance coordination for project orders
  
• Implement best customer service practices
  
• Daily use of Oracle-based MRP system
  
• Monitor KPIs and create action plans for improvements
  

Skills Needed:

• MRP System Knowledge
  
• Basic Excel Skills
  
• Operational Understanding
  
• Effective Communication
  
• High Impact Communication
  
• Strong Time Management
  
• Computer Proficiency (Windows, ERP)
  
• Integrity and Trustworthiness