Customer Onboarding

TeachEdison; Coimbatore District; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

An innovative education technology company is seeking a passionate Fresher for the role of Customer Onboarding based in Coimbatore. This full-time position is ideal for individuals with up to 1 year of experience. You will help customers integrate with the EdisonOS platform, provide training, support, and ensure a smooth onboarding experience. Strong communication skills in American English required.

Qualifications

• Proficiency in customer communication to build rapport and address queries with clarity and empathy.
• Strong command of American English (Mandatory skill) to ensure clear and effective communication with clients.
• Ability to deliver product training to ensure new users understand the functionalities and benefits of EdisonOS.
• Experience in providing customer support to resolve issues efficiently and enhance user satisfaction.
• Familiarity with ticketing systems for managing and tracking customer inquiries and resolutions.
• Ability to learn quickly and adapt to changing product features and customer requirements.
• Excellent problem-solving skills to assist customers and improve their experience with our product.
• Collaborative mindset to work with cross-functional teams and address customer needs effectively.

Responsibilities

• Facilitate the onboarding process for new customers, ensuring a smooth transition to our platform.
• Provide comprehensive training to clients on how to utilize EdisonOS to its full potential.
• Address customer queries through various communication channels in a prompt and professional manner.
• Monitor customer feedback to identify areas for product improvement and report them to the development team.
• Maintain accurate and up-to-date records of customer interactions and progress using our ticketing system.
• Assist in developing resources and guides to support customer self-service and education.
• Work collaboratively with internal teams to address customer issues and ensure timely resolution.
• Continuously seek opportunities to enhance customer satisfaction and loyalty through exceptional service.

Skills

Customer Communication

Product Training

American English

Customer Support

Ticketing Systems

Knowledge Base Management

Process Documentation

User Support

Job description

Skills: Customer Communication, Product Training, American English, Customer Support, Ticketing Systems, Knowledge Base Management, Process Documentation, User Support

Company Overview

TeachEdison is an Education Technology Company specializing in building high-performance software for educators. At the core of our offerings is EdisonOS, a powerful operating system tailored for knowledge commerce. Headquartered in Bangalore, TeachEdison operates within the software development industry, comprising a dynamic team of 11-50 employees dedicated to transforming educational experiences.

Job Overview

We are seeking a passionate Fresher for the role of Customer Onboarding based in Coimbatore. This full-time employment opportunity is ideal for individuals with 0 to 1 years of work experience. As a Customer Onboarding specialist, you will play a pivotal role in ensuring the smooth integration of customers with our cutting-edge EdisonOS platform, helping educators leverage our technology effectively.

Qualifications And Skills

• Proficiency in customer communication to build rapport and address queries with clarity and empathy.
• Strong command of American English (Mandatory skill) to ensure clear and effective communication with clients.
• Ability to deliver product training to ensure new users understand the functionalities and benefits of EdisonOS.
• Experience in providing customer support to resolve issues efficiently and enhance user satisfaction.
• Familiarity with ticketing systems for managing and tracking customer inquiries and resolutions.
• Ability to learn quickly and adapt to changing product features and customer requirements.
• Excellent problem-solving skills to assist customers and improve their experience with our product.
• Collaborative mindset to work with cross-functional teams and address customer needs effectively.

Roles And Responsibilities

• Facilitate the onboarding process for new customers, ensuring a smooth transition to our platform.
• Provide comprehensive training to clients on how to utilize EdisonOS to its full potential.
• Address customer queries through various communication channels in a prompt and professional manner.
• Monitor customer feedback to identify areas for product improvement and report them to the development team.
• Maintain accurate and up-to-date records of customer interactions and progress using our ticketing system.
• Assist in developing resources and guides to support customer self-service and education.
• Work collaboratively with internal teams to address customer issues and ensure timely resolution.
• Continuously seek opportunities to enhance customer satisfaction and loyalty through exceptional service.