Customer Fulfilment Manager

General Mills, Inc.; Mumbai; Híbrido; INR 1.500.000 - 2.100.000; Tempo integral

Resumo da vaga

General Mills in Mumbai is seeking a Customer Fulfillment Manager to lead a team of 8–15 Customer Operations Specialists, driving order accuracy and service excellence. The role focuses on strengthening order-to-cash processes, improving supply chain efficiency, and fostering a culture of belonging.

The ideal candidate has 7–10 years in supply chain or customer operations, with strong SAP, Excel, SQL, and Tableau skills, plus leadership experience and a collaborative mindset.

Qualificações

• Bachelor’s degree in Engineering, Business Administration, Supply Chain Management, or related field.
• 7–10 years of experience in supply chain, logistics, or customer operations.
• Proficiency in SAP ERP and supply chain processes; strong data analysis skills.

Responsabilidades

• Lead and manage a team of 8–15 Customer Operations Specialists; ensure adherence to order process standards.
• Coach and develop team members; improve SAP capabilities and customer operations.
• Partner with cross-functional teams to drive process improvement and standardization.

Conhecimentos

SAP ERP

Excel

SQL

Tableau

O2C processes

Team leadership

Formação

Bachelor’s degree (Engineering, Business Admin, Supply Chain)

Ferramentas

SAP ERP

Excel

SQL

Tableau

Descrição da vaga

## Customer Fulfilment Manager申请: 混合办公: Powai, Mumbai, MH: 全职工: 今天发布: 10131372**公司简介**我们的使命是就是制作全世界都喜爱的食物。 然而,我们的追求不止于此。 本公司一向重视正向力量,提供持续学习、探索新视角、重新构想新可能的环境。 我們尋找那些渴望展現最佳自我的人——那些擁有遠大抱負、敢於挑戰彼此、共同成長的思想者。 因为要成为食品行业无可争议的佼佼者,意味着要与那些渴望了解未来发展趋势的人共事。**OVERVIEW**As a Customer Fulfillment Team Manager, you will lead a team of 8–15 Customer Operations Specialists to deliver operational and service excellence, strengthen customer order processes, and improve supply chain efficiency. You will create a culture of belonging, coach and develop team members, and work with Customer Fulfillment, Logistics Operations, the Customer Center of Excellence, and cross-functional partners to execute customer strategies and continuously improve standard processes. The role includes daily direction setting, resource allocation, onboarding, training, issue resolution, and accountability for process performance. Based in Mumbai, this hybrid role reports to the Customer Fulfillment Head and works the 3:30 PM to 12:30 AM shift, collaborating with demand, deployment, product supply management, customer order services, replenishment teams, and regional counterparts.**KEY ACCOUNTABILITIES**• Lead and manage a team of 8-15 Customer Operations Specialists, ensuring adherence to customer order process standards and delivery of customer initiatives.• Educate, coach, and motivate team members while strengthening customer operations and SAP technical capabilities.• Build a culture of belonging through individual development plans, team camaraderie, open communication, trust, and respect.• Provide guidance on order-to-cash processes, including allocations, order additions, and pricing issues, and implement improvements that enhance efficiency and accuracy.• Own onboarding and continuous training in partnership with the New Hire Training and Process Lead, including staffing coordination and training execution.• Partner with Customer Fulfillment, Logistics Operations, Warehousing, Transportation, Sales and cross-functional teams to eliminate losses, share information, and maintain standard process rigor.• Provide daily leadership and direction for customer strategies and priorities; lead the Daily Direction Setting process, including team health checks, prioritization, and resource allocation.• Lead continuous improvement, maintain standard processes and team accountability, and ensure effective communication and alignment across customer teams.**MINIMUM QUALIFICATIONS**· **Education:** Bachelor’s degree in Engineering, Business Administration, Supply Chain Management, or a related field.· **Experience:** 7–10 years of related experience in supply chain management, logistics, customer operations, manufacturing, or a similar environment.· **Technical Skills:** Proficiency in SAP ERP and supply chain processes; strong data analysis and interpretation skills; working knowledge of tools such as Excel, SQL, or Tableau; and experience with process mapping, standardization, root cause analysis, corrective action planning, and process performance monitoring.· **Order-to-Cash (O2C):** Sound understanding of the end-to-end O2C process, including order management, pricing, allocations, delivery, invoicing, and collections.· **Soft Skills:** Strong people leadership, communication, collaboration, mentoring, motivation, conflict resolution, negotiation, analytical and critical thinking, customer orientation, attention to detail, and the ability to remain calm and systematic under pressure.· **People Management:** Demonstrated experience leading, developing, and managing teams; conducting performance reviews and providing feedback; building inclusive team environments; resolving team dynamics; and leading cross-functional groups.**PREFERRED QUALIFICATIONS**• 10–12 years of related experience, particularly in supply chain planning and execution, logistics, manufacturing, or customer operations.• Advanced degree in Engineering, Business Administration, Supply Chain Management, or a related field.• Experience with SAP implementation or upgrades, relevant SAP modules, and training team members on SAP best practices.• Experience with quality management systems or continuous improvement methods such as ISO or Six Sigma, including process audits and assessments.• Experience leading diverse and cross-functional teams, using customer satisfaction metrics and feedback to improve operations, and managing end-to-end supply chain risks and bottlenecks.