Customer Experience Lead （ CEL

Hewlett Packard Enterprise; Chennai District; On-site; INR 400,000 - 550,000; Full time

Job summary

Hewlett Packard Enterprise in Chennai, India is seeking an entry-level Customer Experience Lead to support sales processing activities and learn the end-to-end sales cycle. This onsite role emphasizes data collection, analysis, and stakeholder collaboration to improve performance and customer satisfaction.

You will develop capability across sales processes, adapt to changing tools, and build relationships with internal teams to meet business needs.

Qualifications

• Bachelor's degree in Business Management or equivalent.
• Typically 0-2 years experience.
• Basic understanding of business and sales processing tools and systems.

Responsibilities

• Supports sales processing activities for assigned areas and processes.
• Learns requirements and develops capability in all areas of sales processing.
• Collects, consolidates, and charts data from sales and process results to identify trends and issues.
• Learns and practices basic analysis.
• Implements changes to processes and tools to improve performance, efficiency and customer satisfaction.
• Develops understanding of internal and external relationships with stakeholders for performance expectations and needs.

Skills

Sales processing

Analytical skills

Written & verbal communication

English and local language

Education

Bachelor's degree in Business Management or equivalent

Job description

Job Description

Customer Experience Lead （ CEL )This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives on finding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do

Responsibilities

• Supports sales processing activities for assigned areas and processes
• Learns requirements and develops capability in all areas of sales processing
• Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues
• learns and practices basic analysis
• Implements specified changes to processes and tools to improve performance, efficiency and customer satisfaction
• Develops understanding of internal and external relationships with stakeholders for performance expectations and needs

What you need to bring

Education and Experience Required

• Bachelor's degree in Business Management or equivalent
• Typically 0-2 years experience

Knowledge and Skills

• Basic understanding of business and sales processing tools, systems and practices
• Good analytical, statistics and problem solving skills.
• Good written and verbal communication skills
• mastery in English and local language.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

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Job: Sales Operations

Job Level: Entry

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.