Customer Experience Associate in Thane, Navi Mumbai, Mumbai

The Souled Store; Thane; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A youth lifestyle brand in Thane is seeking a Customer Experience Associate to manage customer queries through various channels. The ideal candidate should possess strong communication skills and the ability to achieve set performance targets, ensuring exceptional customer service. This full-time role offers growth within a vibrant team dedicated to pop culture merchandise.

Qualifications

• Ability to address and resolve customer queries effectively.
• Understanding of customer needs and requirements.
• Familiarity with processing inquiries via various channels.

Responsibilities

• Handle customer queries through calls, emails, and social media.
• Achieve performance targets on a daily, weekly, and monthly basis.
• Coordinate with departments to resolve customer issues.

Skills

Customer service

Communication skills

CRM systems knowledge

Job description

Join to apply for the Customer Experience Associate in Navi Mumbai, Mumbai, Thane role at The Souled Store

Join to apply for the Customer Experience Associate in Navi Mumbai, Mumbai, Thane role at The Souled Store

• Address and resolve customer queries through inbound/outbound calls, emails, and social media
• Participate in research callouts as part of the team when required
• Achieve daily, weekly, and monthly performance targets
• Identify and understand customer needs and requirements
• Process and log inquiries from emails, calls, and social media on the CRM system
• Coordinate with various departments to resolve customer issues as needed
• Deliver exceptional customer service at all times
• Update customer information as necessary
• Maintain confidentiality of customer data and information
• Perform additional duties as assigned to meet business needs
• Align personal goals with the objectives of the organization
  
  

Key Responsibilities

• Address and resolve customer queries through inbound/outbound calls, emails, and social media
• Participate in research callouts as part of the team when required
• Achieve daily, weekly, and monthly performance targets
• Identify and understand customer needs and requirements
• Process and log inquiries from emails, calls, and social media on the CRM system
• Coordinate with various departments to resolve customer issues as needed
• Deliver exceptional customer service at all times
• Update customer information as necessary
• Maintain confidentiality of customer data and information
• Perform additional duties as assigned to meet business needs
• Align personal goals with the objectives of the organization
  
  

About Company: The Souled Store is a youth lifestyle brand that started in 2013. Over the last 8 years, we have carved a niche in the pop culture and licensed merchandise space. With properties like Disney, Warner Brothers, WWE, Viacom, Cartoon Network, and more, The Souled Store has grown to become India's brand for licensed merchandise. The Souled Store was born out of the idea of loving what you do. Our philosophy is that life is short - do not spend it doing something you do not like. There are too many Monday mornings, and you cannot go dreading every single one of them. Over the years, we have built a strong team of like-minded pop culture enthusiasts who are committed to catering to fellow fans with all their heart and soul.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management, Management, and Public Relations

• Industries

  Advertising Services

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