Customer Experience Associate

Avantor; Coimbatore District; On-site; INR 300,000 - 450,000; Full time

Job summary

Avantor is seeking a Customer Experience Associate for the Customer Services NA Team. You will process customer purchase orders, resolve issues, handle inquiries, cross reference, expedite, and communicate with suppliers, customers, and sales representatives.

You will serve as a liaison with all parties to enable sales growth while living Avantor values. This role requires excellent English communication, strong typing, and proficiency in Microsoft Office.

Qualifications

• Good communication skills in English.
• Typing speed 25–35 wpm with 90%+ accuracy.
• Proficiency in Microsoft Office.
• Good organization skills.
• Willingness to work in shifts.
• Good decision-making skills.
• Ability to learn Avantor terminology.

Responsibilities

• Resolve internal/external customer requests/queries via email, fax & chat.
• Deliver results as per process requirements.
• Liaise with manufacturers and internal customers to provide resolutions.
• Upskill process knowledge over time.
• Aim to delight customers beyond the call of duty.

Skills

Communication

Typing

Microsoft Office

Organization

Shift work

Decision making

Terminology learning

Tools

Microsoft Office

Job description

The Opportunity

Avantor is seeking a Customer Experience Associate for the Customer Services NA Team. He/She is responsible for processing customer purchase orders, resolving issues, handling inquiries, cross referencing, expediting, and communication with suppliers, customers, and sales representatives. Serves as a liaison with all parties to enable sales growth. Live Avantor values.

Key Responsibilities And Tasks

• Capable to resolve internal/external customer requests/queries via email, fax & chat.
• Deliver the results as per process requirements
• Liase with manufacturer and internal customer from time to time in providing resolution
• Upskill process knowledge from time to time
• Ability to delight customer above and beyond the call of duty

Skills, Knowledge & Experience

• Good communication skills (English)
• Typing skills – minimum of 25-35 wpm with an accuracy of 90% and above preferred
• Proficiency in Microsoft Office
• Good organization skills
• Willingness to work in shifts
• Good Decision making skills
• Ability to learn Avantor terminology

Competencies

• Analytical and Critical Thinking
• Collaboration & Teamwork
• Continual Improvement and Innovation
• Customer Focus
• Developing People
• Driving Results
• Adhere to Avantor’s policies, procedures, rules and guidelines
• Uphold Avantor Culture and Values at all times

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-solicitation Policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation