Customer Experience Apps and AI Product Manager-Exp 7 to 12 Years

Cisco Systems; Bengaluru; On-site; INR 15,00,000 - 25,00,000; Full time

Job summary

A leading technology firm is seeking an experienced Product Manager for Customer Experience Apps and AI. The role involves enhancing customer experience through AI integration and product management, with 7 to 12 years of experience required. Candidates should have a BA/BS in Engineering or Business, with an MBA preferred. Strong communication skills and familiarity with data are essential for success in this position.

Qualifications

• 7-12 years of product management experience required.
• BA/BS in Engineering or Business is required; MBA preferred.
• Excellent communication skills for collaborating across teams.

Responsibilities

• Shape future customer experiences with AI-driven insights.
• Understand customer pain points and enhance offerings.
• Define product features based on market trends.

Skills

Product management

Communication skills

Data proficiency

Education

BA/BS in Engineering or Business

MBA

Tools

AI tools and technologies

Job description

Customer Experience Apps and AI Product Manager - Exp 7 to 12 Years

Location: Bangalore, India

Area of Interest: Webex (Collaboration)

Job Type: Professional

Technology Interest: Webex (Collaboration)

Your Impact

As a Product Manager in the Customer Experiences Apps and AI team in the Webex Customer Experience organization, you will play a key role in shaping the future of customer experience by delivering intelligent, intuitive, and efficient experiences for agents, supervisors, operators, and analysts. Your primary focus will be to harness the power of AI to streamline workflows, reduce manual effort, and deliver actionable insights that enhance both day-to-day efficiency and long-term effectiveness.

• Working closely with enterprise customers and partners to understand their pain points and enhance the Webex Contact Center offering.
• Conducting competitive analysis, customer research, and data-driven decision-making to guide product development
• Defining and prioritizing product features based on market trends, customer needs, and business objectives.
• Collaborating with design and engineering to build and launch high-quality products.
• Partnering with sales, marketing, and customer success teams to drive adoption and growth.
• Managing the product lifecycle from ideation to execution, including go-to-market strategies and post-launch iterations.
• Make our team better, make our customers successful.

Minimum Qualifications

• Product management experience of 7-12 years.
• BA/BS in Engineering or Business is required. MBA Preferred.

Preferred Qualifications

• Excellent communication skills and ability to work with UX, engineering, marketing, and sales team.
• Proficiency with data
• Customer experience or contact center background preferred
• Knowledge of working with AI tools and technologies

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.