Customer Excellence Coordinator

BP PLC; Pune District; Hybrid; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Flexible working options

Paid parental leave

Retirement benefits

Job summary

BP plc in Pune, India, is seeking a Customer Excellence Coordinator to support the Fuel Supply & Midstream and Mobility & Convenience Sales teams. The role focuses on coordinating deal analysis, account planning, and customer data to drive sales growth in a fast-paced environment.

This entry-level to mid-level position offers exposure to SAP, Salesforce, Power BI, and data-driven decision making. It is a hybrid role with office and remote work options, and relocation within country may be

Qualifications

• 5+ years of experience with roles supporting Sales, Supply, Marketing and/or finance organizations; Inside sales experience a plus.
• Advanced Microsoft Office skills, specifically Excel and PowerPoint.
• Proven record of project management and/or coordination experience.
• Experience with SAP and Salesforce is a plus.
• Knowledge of Power BI, Tableau and Big Data Analytics a plus.
• Proficient in understanding contractual terms a plus.
• Proficient in understanding financial and commercial acumen.
• Customer facing experience of 3+ years; preferably customers in North America

Responsibilities

• Execution and coordination of Sales Manager deal negotiation analysis, account planning, account reviews, and gathering of customer and industry insights.
• Coordinate and oversee customer setup requests in SAP and Salesforce across cross functional teams, defining process, timelines, customer data, and deliverables for successful execution.
• Managing sales operations to support Sales Managers and customers, including handling supply messages, terminal moves, and resolving customer operational needs like supply or billing issues.
• Manage customer contractual commitments by utilizing the CLM process for tracking, monitoring, contract execution, and preparing reports as necessary.
• Serve as the primary point of contact and strengthen customer relationship management of key strategic customers by focusing on marketing initiatives, delivery of offers, volume demand forecasting, and delivering operational excellence.
• Proactively pursue process improvement opportunities with Sales, collaborating with other functions of M&C/FS&M—including Legal, Marketing, Finance, Supply, and FBT—to ensure seamless operations and adherence to established protocols.
• Accountable for verifying adherence to internal control policies and established delegation procedures, while ensuring compliance with data policies and governance standards.

Skills

Sales coordination

SAP

Salesforce

Power BI

Tableau

Excel

Financial acumen

Customer relations

Tools

SAP

Salesforce

Power BI

Tableau

Job description

## Customer Excellence CoordinatorApply: This position is a hybrid of office/remote working: India - Pune: Full time: Posted Today: End Date: October 19, 2026 (10 days left to apply): RQ116698**Job Family Group:**Sales Group**Job Description:**As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC! **About the Role**:The Customer Excellence Coordinator supports the Fuel Supply & Midstream (FS&M) and Mobility & Convenience (M&C) Sales teams in executing customer strategy. This fast-paced, entry-level Sales role collaborates across customer channels, bp functions, and external customers to manage existing accounts, support business development, and help generate new business. The role contributes to branded and unbranded fuel sales by driving sustainable processes, operational excellence, and brand and customer growth strategies that strengthen bp’s competitive position. **Shift timings: 5:30 PM to 2:30 AM (IST) What you will deliver:** * Execution and coordination of Sales Manager deal negotiation analysis, account planning, account reviews, and gathering of customer and industry insights.* Coordinate and oversee customer setup requests in SAP and Salesforce across cross functional teams, defining process, timelines, customer data, and deliverables for successful execution.* Managing sales operations to support Sales Managers and customers, including handling supply messages, terminal moves, and resolving customer operational needs like supply or billing issues.* Manage customer contractual commitments by utilizing the CLM process for tracking, monitoring, contract execution, and preparing reports as necessary.* Serve as the primary point of contact and strengthen customer relationship management of key strategic customers by focusing on marketing initiatives, delivery of offers, volume demand forecasting, and delivering operational excellence.* Proactively pursue process improvement opportunities with Sales, collaborating with other functions of M&C/FS&M—including Legal, Marketing, Finance, Supply, and FBT—to ensure seamless operations and adherence to established protocols.* Accountable for verifying adherence to internal control policies and established delegation procedures, while ensuring compliance with data policies and governance standards. **What you will need to be successful:** * 5+ years of experience with roles supporting Sales, Supply, Marketing and/or finance organizations; Inside sales experience a plus.* Advanced Microsoft Office skills, specifically Excel and PowerPoint.* Proven record of project management and/or coordination experience.* Experience with SAP and Salesforce is a plus.* Knowledge of Power BI, Tableau and Big Data Analytics a plus.* Proficient in understanding contractual terms a plus.* Proficient in understanding financial and commercial acumen.* Customer facing experience of 3+ years; preferably customers in North America **Skills & Competencies:** * Proven record of project management and/or coordination experience.* Knowledge of big Data Analytics, Power BI, and reporting.* Effective communication, written and verbal.* Relationship management.* Proven critical thinking and problem-solving skills.* Financial and commercial acumen.* Customer service skills **Why join bp?** At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.**Travel Requirement:**No travel is expected with this role**Relocation Assistance:**This role is eligible for relocation within country**Remote Type:**This position is a hybrid of office/remote working**Skills:**Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Relationships, Customer Value Proposition, Digital Fluency, Resilience, Salesforce Administration, Sales Operations, SAP Modules, Sustainability awareness and action, Understanding Emotions, Workload Prioritization